• Report: #279399

Complaint Review: Office Depot

  • Submitted: Wed, October 17, 2007
  • Updated: Wed, October 17, 2007

  • Reported By:Green Creek New Jersey
Office Depot
3174 ROUTE 9 SOUTH RIO GRANDE, New Jersey U.S.A.

Office Depor, Rio Grande NJOffice Depot Placed an order for business card they miss printed them and will correct their mistake RIO GRANDE New Jersey

*Consumer Suggestion: They may have a point

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I placed a business card order for 10,000 and gave the manger at the print center a business which is in use with our business. I explained to the manger that I would like the ones ordered to mirror the one presented and she assured me that the order would be as requested. The first order was not as requested nor was the second. The store manger stated I was at fault and not the print manger nor any one with the company and they would not redo the order. I placed a formal complaint and the reply was less than stellar. This company has a story line better than any play one would write. I gave them one free shot and their last. Its back to the Mom and Pop printer for me. One thing they forgot. One unhappy customer will get them 1,000 former customers!! (Business 101)


James
Green Creek, New Jersey
U.S.A.

This report was posted on Ripoff Report on 10/17/2007 06:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Office-Depot/RIO-GRANDE-New-Jersey-08242/Office-Depor-Rio-Grande-NJOffice-Depot-Placed-an-order-for-business-card-they-miss-print-279399. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

They may have a point

AUTHOR: Robert - (U.S.A.)

Well you did not say why Office Depot said it was your fault. However, if it had anything to do with proof-reading they may have a point. This is not meant as derogatory, but there are several grammatical and spelling errors in this report.

You also stated that the manager said they would not redo the order. However, a sentence earlier you stated that they did two orders that were both incorrect. Were these two different orders or was the second order an attempt to correct the first?

Now if it was something like a graphic or paper quality issue you may have a valid complaint. In this case write the corporate headquarters and include a sample of what you wanted and what they gave you. But please proof-read your letter before you send it to them.
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