- Report: #776776
Report - Rebuttal - Arbitrate
Complaint Review: Office Depot
Office Depot613 S Dugan Wichita, Kansas United States of America
Office Depot 'Free' Diagnostic is Expensive Wichita, Kansas
*Consumer Comment: I beg to differ
*UPDATE Employee: actually, you DID authorize it
*Author of original report: not applicable
*Consumer Comment: Did you give him the new operating system?
The tech put in the WRONG operating system or everything might have been okay. He assumed he knew, based on what he found in the computer, but we had upgraded and didn't keep old info. So when I needed the key code, it didn't match.
I took the computer back but instead of removing the old, he just over-wrote it with a new OP Sys. In the process, he ERASED our back-up hard drive!! He is supposed to have all sorts of certifications and be some sort of expert!??
I emailed them about the problem asking for a refund but they just offered to look at it again. I'd already taken it twice, was losing time and money in my business--not to mention all contact and communication! So, no, I didn't take the time to take it back.
A business associate had a similar problem in TX. In no instance did they turn the computer on and show that it worked before sending it home.
BEWARE of Office Depot's FREE diagnostic offer.
This report was posted on Ripoff Report on 09/14/2011 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Office-Depot/Wichita-Kansas-67209/Office-Depot-Free-Diagnostic-is-Expensive-Wichita-Kansas-776776. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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