- Report: #776776
Complaint Review: Office Depot
Related Reports
Featured Ripoff Reports
Ripoff Reports
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
Special Features
-
Doctored Reviews is designed to help patients, doctors, and websites understand the problems created by Medical Justice, a company trying to restrict online patient reviews, and to offer some ways that let patients freely talk about their healthcare experiences. -
The government should serve voters, not corporate special interests. Public Citizen works to empower ordinary citizens, reduce the influence of big corporations on government, open the government to public scrutiny, and hold public officials accountable for their misdeeds. -
WHAT YOU NEED TO KNOW ABOUT THE BBB: NOT a government agency as listed in your local phone book. Instead the BBB is a private non-profit / franchise operation. 20/20 exposes the BBB, Hamas Terror Group Gets 'A' Rating - BBB is running a "pay for play" scheme.
| Office Depot 613 S Dugan
Wichita, Kansas United States of America |
|
Office Depot 'Free' Diagnostic is Expensive Wichita, Kansas
*Consumer Comment: I beg to differ
*UPDATE Employee: actually, you DID authorize it
*Author of original report: not applicable
*Consumer Comment: Did you give him the new operating system?
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
Office Depot offers free diagnostic for troubled computers. But then they offer to 'fix' by offering their products. Our arrangement was that if the new operating system didn't fix it, we would be refunded. So we paid $120.
The tech put in the WRONG operating system or everything might have been okay. He assumed he knew, based on what he found in the computer, but we had upgraded and didn't keep old info. So when I needed the key code, it didn't match.
I took the computer back but instead of removing the old, he just over-wrote it with a new OP Sys. In the process, he ERASED our back-up hard drive!! He is supposed to have all sorts of certifications and be some sort of expert!??
I emailed them about the problem asking for a refund but they just offered to look at it again. I'd already taken it twice, was losing time and money in my business--not to mention all contact and communication! So, no, I didn't take the time to take it back.
A business associate had a similar problem in TX. In no instance did they turn the computer on and show that it worked before sending it home.
BEWARE of Office Depot's FREE diagnostic offer.
The tech put in the WRONG operating system or everything might have been okay. He assumed he knew, based on what he found in the computer, but we had upgraded and didn't keep old info. So when I needed the key code, it didn't match.
I took the computer back but instead of removing the old, he just over-wrote it with a new OP Sys. In the process, he ERASED our back-up hard drive!! He is supposed to have all sorts of certifications and be some sort of expert!??
I emailed them about the problem asking for a refund but they just offered to look at it again. I'd already taken it twice, was losing time and money in my business--not to mention all contact and communication! So, no, I didn't take the time to take it back.
A business associate had a similar problem in TX. In no instance did they turn the computer on and show that it worked before sending it home.
BEWARE of Office Depot's FREE diagnostic offer.
This report was posted on Ripoff Report on 09/14/2011 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Office-Depot/Wichita-Kansas-67209/Office-Depot-Free-Diagnostic-is-Expensive-Wichita-Kansas-776776. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on Office Depot
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, search here:
Search Tips#1 Consumer Comment
I beg to differ
AUTHOR: Dinkledorfer - (United States of America)
SUBMITTED: Friday, January 18, 2013
POSTED: Friday, January 18, 2013
Any good repair shop can reinstall the original OS and they DON'T need your disks..... only your license number on the sticker. Why do you think Dell reinstallation disks are so popular? Because you can load the version of windows needed and at the end of the install, use the owners original number. You have XP Pro, they use a Dell XP pro CD and your XP key. Works like a charm! As to the data....... a good shop will backup data before starting work on your machine. It is a safety measure! (If you operate this way....) Yes, the customer needs to be asked if they want to keep their data, and that an additional charge will be added. That gives the customer the "option". You NEVER, EVER destroy the data without talking to the customer first. I do not do any work on a customers PC without doing a backup. When the machine is reloaded, I copy the data back over to it. It's called putting service first! Yes, I could charge for this but have found I get a lot of repeat business and referrals by doing extra to insure my customer gets the best quality service.
Respond to this report!
What's this? #2 UPDATE Employee
actually, you DID authorize it
AUTHOR: sdcassoc - (United States of America)
SUBMITTED: Saturday, November 17, 2012
POSTED: Saturday, November 17, 2012
it is standard practice to reinstall the operating system that the pc is shipped with UNLESS you provide the OS disk. That is covered in the terms and conditions that you sign before any service is done. it is also standard to note in the terms that ALL DATA ON THE PC WILL BE ERASED UNLESS A BACKUP IS REQUESTED. A backup service is an added fee, and must be requested before the service is started. by signing the terms of service, you agreed to both of these things. Next time, read something before you sign it.
Respond to this report!
What's this? #3 Author of original report
not applicable
AUTHOR: monalisamisc - (USA)
SUBMITTED: Thursday, September 15, 2011
POSTED: Thursday, September 15, 2011
First of all, Office Depot tech put in a new Op Sys, the same as he thought we had before. It was their program/disc. He said we could use our key code. I didn't realize he put in the wrong one till I got it home and our key code didn't work. NOTHING WAS PIRATED. He did NOT say anything about erasing or risking erasing the backup by putting in a new Op Sys. You're telling what should have been done. It was not. Did the agreement give them an 'out?' Of course! The tech was convincing that he knew what he was doing. Email from store did not indicate refund. Bottom line, we were out the $120 and still had no computer.
Respond to this report!
What's this? #4 Consumer Comment
Did you give him the new operating system?
AUTHOR: MRamos - (USA)
SUBMITTED: Thursday, September 15, 2011
POSTED: Thursday, September 15, 2011
Having worked retail computer repairs it's generally policy that unless the customer gives you the disks/coa for their upgraded OS you put back on whatever the COA on the case says. For all he knew it was a pirated copy you had on there. Also I'm sure they asked you if you wanted your data backed up and I'm sure you declined assuming for an operating system install they wouldn't have to erase anything. Sadly you assumed wrong, its generally standard procedure to back up the data, format the drive, and then transfer the data back over. The backup comes with an extra cost and if the customer declines pretty much any shop I've been to forces you to sign an agreement that you understand you may/will lose all your date if you refuse the backup service.
Respond to this report!
What's this? 
