- Report: #801611
Complaint Review: Office Depot
| Office Depot
Internet United States of America |
|
Office Depot Bait and switch with Black Friday Add Internet
*Author of original report: Bait and Switch Update
*UPDATE Employee: Not bait and switch
*Consumer Comment: Office Depot Bait and switch??
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This report was posted on Ripoff Report on 11/24/2011 11:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Office-Depot/internet/Office-Depot-Bait-and-switch-with-Black-Friday-Add-Internet-801611. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
Bait and Switch Update
AUTHOR: basilh72 - (United States of America)
SUBMITTED: Monday, November 28, 2011
POSTED: Monday, November 28, 2011Office Depot getting the price corrected: 10 out of 10
Office Depot employee knowledge and support process: 3 out of 10
#2 UPDATE Employee
Not bait and switch
AUTHOR: Grm - (U.S.A.)
SUBMITTED: Sunday, November 27, 2011
POSTED: Sunday, November 27, 2011Looking at the website, this item shows the regular price is $499.99, not $699.99. The SKU is 115-249, if anyone would like to verify. This item was also NOT available online at the $299.99 price on Black Friday, as it was a doorbuster item. The advertising insert does say "instore and online". However, that applies to the ad in general, not the items that list "In store only, quantities limited, no rainchecks". The doorbuster items were turned off Friday on the website to prevent people from trying to place orders for pickup instead of waiting in the lines.
I can speak only for my region, but I know that there were none of this computer in the warehouses and distribution centers that service the Southeast. Every single one was sent to the stores to support the Black Friday ad. If you did manage to get one ordered, on Black Friday, AND at the sale price, then you were incredibly lucky.
#3 Consumer Comment
Office Depot Bait and switch??
AUTHOR: src1988 - (USA)
SUBMITTED: Friday, November 25, 2011
POSTED: Friday, November 25, 2011The Office depot add for the Gateway NV55S17U for $299.99 did show the correct price for me online Thursday night 11/24/11 but the "buy" button was not available yet. The newspaper add said that the item would be available on Friday 11/25/11 online at 7AM.
I went online this morning and at 7am the buy button was available but something was wrong with their website and it would not allow me to continue to purchase the item. So I just called Office depot at 1-800-GO-Depot and was able to purchase the item for $299.99 for their advertised price. My order is due to be shipped on 11/29/11. I mentioned to them about the problem with their website with the "buy" button not working for this item and she stated that they were currently making updates to it. So if you still want this item the agent stated that at this time they had availability.
No scam or ripoff here. Good deal if you can get through to an agent before they run out. I will post an update if the product was delivered as promised and in good condition. I hope this helps.

