• Report: #19468

Complaint Review: Office MAX/ GE

  • Submitted: Wed, April 24, 2002
  • Updated: Tue, September 28, 2004

  • Reported By:apache junction Arizona
Office MAX/ GE
USA Cleveland, Ohio U.S.A.

Office MAX/ GE ripoff deceptive company Cleveland Ohio

*UPDATE EX-employee responds: Not a Rip Off

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Ever bought something in Office Max ? They are always going to try to sell you an extended warranty "Max Assurance" by General Electric.

The information about this plan is printed on a yellow brochure which says:

"Comprehensive coverage of functional parts and labor beginning day 91" (day 91 underlined)

They like to receive your money but then when you call them they will tell you that the information about their yellow brochure is not the contract. They refer you to the fineprinted on the back of a yellow receipt which they give to you after you pay and they refuse any service before one year is over. I talked to a "Max Assurance Specialist", Jennifer who told me that she has never seen the yellow brochure, even after I had faxed it to her. Then she started talking about the pink slip and I told her to tell me why the information in the yellow brochure talks about the 91st day. She went like: "The pink slip is the contract, the yellow brochure is not the contract." I repeated my question about 10 times and received the same answer from her 10 times like listening to a scratched record. Probably that is what Office Max is teaching their people in their rhetoric courses.

Stefan
Phoenix, Arizona

This report was posted on Ripoff Report on 04/24/2002 11:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Office-MAX-GE/Cleveland-Ohio/Office-MAX-GE-ripoff-deceptive-company-Cleveland-Ohio-19468. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

Not a Rip Off

AUTHOR: Tami - (U.S.A.)

Hello,
The reason the max assurance plan starts on the 91 day for electronics is because this warranty kicks in when the manufacturer's warranty expires. The manufacturer's warranty on electronics is usually 90 days. If there is something wrong with the product prior to the expiration of the manufacturer's warranty ,you would need to contact the manufacturer. After the manufacturer's warranty expires, then you would contact OfficeMax to get your item fixed or replaced. There is a different time frame for each of the categories: furniture, electronics, and computers so each max assurance warranty kicks in at different times. This is an excellent service!
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