- Report: #841052
Complaint Review: Office Max Assurance
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| Office Max Assurance
Internet United States of America |
|
Office Max Assurance Misrepresentation - Lies, Internet
*Consumer Comment: Sorry for the 'mis-understanding between what you were told and
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When I contacted Office Max I talked to Marlena and she told me that wasall it covered. I asked to talk to a supervisor and spoke with Jackie. She informed me that I should have read the policy. I expect a reputable(?) company like Office Max to have honest, reliable employees. Their customer service employees were exceedingly rude. I also purchased a printer from another store and that transaction was very pleasant and expressly honest. Office Max needs to have a better control of their employees/managers and offer solutions when they are out and out liars!
This report was posted on Ripoff Report on 02/17/2012 04:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Office-Max-Assurance/internet/Office-Max-Assurance-Misrepresentation-Lies-Internet-841052. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Sorry for the 'mis-understanding between what you were told and
AUTHOR: Ken - (USA)
SUBMITTED: Friday, February 17, 2012
That's why there are WRITTEN CONTRACTS, to eliminate the "he said," "she said."
What the clerk/cashier told you will be overriden by the written contract in EVERY instance.
"I expect a reputable(?) company like Office Max to have honest, reliable employees."
I would bet the employees are, for the most part, honest and reliable...experts, hardly.
These are people earning barely above minimum wage and shouldn't be relied on to give 100% accurate information, even if, ideally, yes they should be able to do.
I just re-read the 2 yr. replacement policy I got from Office Depot and it's pretty much what they told me. Some minor differences, but I don't see anything rising to the level of deception. Even if it disagreed with everything they told me, it would still be on me for not exercising caution and reading through it before purchase.
