• Report: #43264

Complaint Review: Office Max / Cranberry Twp. Store #550, PA And Corporate HQ #CORP

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  • Submitted: Wed, January 29, 2003
  • Updated: Fri, May 15, 2009

  • Reported By:Cranberry Twp. Pennsylvania
Office Max / Cranberry Twp. Store #550, PA And Corporate HQ #CORP
1000 Cranberry Square Drive, Suite B/3605 Warrensville Center Road Cranberry Twp., / Shaker Heights OH 44122, Pennsylvania U.S.A.

Office Max ripoff abused & mistreated Cranberry Twp. Pennsylvania

*General Comment: *sigh*

*Consumer Comment: Sorry Lori

*UPDATE Employee: Lori is the problem

*UPDATE Employee: P.S. to Lori (and others)

*UPDATE Employee: P.S. to Lori (and others)

*UPDATE Employee: P.S. to Lori (and others)

*UPDATE Employee: Lori

*Author of original report: Shawangunk the Stalker

*Author of original report: to Shawangunk

*Author of original report: One Bad Store Too Many

*Author of original report: One Bad Store Too Many

*Author of original report: One Bad Store Too Many

*Author of original report: One Bad Store Too Many

*Consumer Suggestion: wahh wahh wahhhh CRY ME A RIVER

*UPDATE Employee: only one store of 1,000

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Don't ever buy a computer from Office Max. My story of poor customer service should be enough to deter anyone from buying there.

My last lap top was stolen and I needed to get it replaced right away, and was in a hurry. Best Buy was having a problem with out of stocks since Christmas so I decided to go to Office Max where they also had no lap tops in stock.

However, their sales associate told me that if I ordered through the Kiosk I would be able to get my computer within 2 days if I paid the extra shipping cost, so I did. He also told me that the lap top would have a rebate.

So we ordered through the kiosk and printed out the information and I went to pay for this lap top. About $1500.00. At the check out I noticed that the receipt said that it would not ship for 7-14 days. So I asked the sales guy again and he said not to worry about that and that even computers with standard shipping arrive in only 4 days. So I paid and left.

I get into my car and notice that they didn't give me anything for the rebate, so I turn around and come back to the store to ask where it is. Best Buy prints them out right from the register. The same sales guy tells me that it will come in the box with the computer. "Yeah right" I thought, but figured I would deal with it later and went home.

Anyway, I am waiting for this computer and the days are going by and still no delivery, so I start calling the local Office Max to see where it is. It ends up that the people there are totally useless, and don't have a clue.

I talked to the manager named Regis, and he said he would call me back every time I asked him to check out the shipping status, and he never even called me back! All they could tell me is that their sales guy didn't know what he was talking about with the delivery time, and that they were sorry. But did they help me? No. It ends up that I did all the work myself.

Regis didn't even know the store return policy or the rebate policy. Can you believe that? What kind of manager is that untrained or brain dead? Nice store.

So I finally get disgusted dealing with the store and call their corporate HQ, where the people are just about as useless as they are at the Cranberry store. After going around and around with them, I finally get mad and ask to make a formal complaint to the regional manager. The corporate HQ said that they would have him call me. But does he? No.

HP was much easier to deal with than Office Max, and told me how the rebate works. It's just printing it from on-line. Big deal, but you would think Office Max would know this since they are selling the products.

It took 21 days for my lap top to deliver and of course I am totally disgusted with Office Max. They are lucky I like the PC or I would return it. But for now on I will only deal with HP directly.

The only thing that makes me mad is that they made money by providing piss poor service.

I will never shop there ever again, and will spread the word to everyone about how terrible their service is. Eventually they will tick off enough customers who will tell other possible customers and they will be out of business. They should ber ashamed.

If I did my job that way I would be fired as well as feeling like a useless turd. Stay away from Office Max. They are terrible, and you will have nothing but a pain and a whole lot of work to do.

Lastly, I got the charge on my credit card for the computer before the product even arrived!
OFFICE MAX is a Customer Service Nightmare!!! Heed my warning!!!

Lori
Cranberry Twp., Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 01/29/2003 12:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Office-Max-Cranberry-Twp-Store-550-PA-And-Corporate-HQ-CORP/Cranberry-Twp-Shaker-Heights-OH-44122-Pennsylvania-16066/Office-Max-ripoff-abused-mistreated-Cranberry-Twp-Pennsylvania-43264. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 General Comment

*sigh*

AUTHOR: yetanothermeatbag - (USA)

I am glad such a website exists, where people can essentially come together to complain about random 1-time experiences they've had with every evil corporation in the US (turns out it seems to be all of them).


Believe it or not, that was not sarcasm. It's good such a place gives consumers a voice... essentially Ripoff Report is a corporation comprised of complainers, and complaining is important. Nothing changes unless you first speak up.


So as not to make this too lengthy... let's just look at a few little facts about this poster's experience:


1. The experience in question was a 1-time experience. This does not mean similar things have not happened before, but that you chose only to mention one experience out of, likely, hundreds. (Employees, Consumers, Managers, Supervisors, Headquarters, and even the company CEO make mistakes on a daily basis, I guarentee you this.)


2. The company itself is a Retailer. Now if we delve into what a retailer "is", rather than what we think they should be, we find that our every day shopping experience is directly the same as they were many hundreds of years ago; the good old days, when you'd trade a 1-legged chicken for a piece of sharp rock? Times, believe it or not, still have not changed. Consider the facts: You, the buyer, are attempting to trade something (the dollar, in this case... a representation of your time, and energy spent) for an item created by another (say HP's computer in this case). HP's product being worth FAR more than your time / energy aside, also consider this: Imagine telling the shopkeep 700 years ago he was an idiot for not knowing 'exactly' when you'd get your piece of sharp rock... he, of course, simply has to hand it to you from 3 feet away... now days the item you want is shipped from 2,000 miles away (farther than you can even comprehend) Asking someone to guarentee you jack-____ is simply stupid. There's no such thing as a guarentee.


Secondly, imagine complianing to the good merchant that he has 'inconvenienced you' "Inconvenience"... lol.... rofl... lololololololol. I'm sorry people, but tell me this word 'isn't' used in at least 90% of this reports and i'll buy you a cookie. Inconvenience... you're more likely to get a swift kick in the a*s from the good merchant, or immediately labeled the "town idiot" than to get him to actually treat you any differently. We, in this day and age, put on a happy face... the relationship is still the same, 2 entities trading for what they both want... the only thing that's different is the one with the created object pretends to like you, pretends to treat you well, all in the hopes you will spend more of your energy (money). I don't know where people have gotten it in there heads that these stores owe you ANYTHING. They are providing you a service, and items you could never even imagine of creating or even procuring yourself. You want your laptop delivered, how about screw you... go take a 1300 mile walk to get it from HP yourself. Perhaps you want to fly? Well, you, being the 'owed' consumer believe yourself to be entitled to an airplane... perhaps the airliners don't care to service you? Perhaps you, the little peon in life who can't even comprehend the complexities of an HP computer or a Boeing 747 should just remain to your own devices: The sharp piece of rock you comprehend enough to the point you could create it yourself?


Now, I am like you, a typical 'consumer'. I 'consume' products from those gracious enough to do the work to provide them to me... for a price. Being an intelligent animal, I understand that all the pretty little covers and masks everything and everyone wears are simply that: pretty little covers and masks... underneath is a very inefficient, error-ridden, pile of crap. Still, however, it's beyond me to craft it myself, so I must TOLERATE the ocassionaly mistake from time to time. A little bit of tolerance could easily fix 99% of the problems created by this excuse for a species.


Don't forget your origins people... Companies, Corporations etc... are "not" here to kiss your a*s, they're here to trade you crafted items for your energy (represented by currency). If you want a guarentee, learn to build a computer from scratch yourself, or grow some wings and fly. You need to get over yourself. You need to take 5 seconds to think rather than go on a tyrade about how you feel "inconvenienced". You'd have been beheaded for your stupidity a few hundred years ago... please understand your every breath is a gift from the rest of your race.

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#2 Consumer Comment

Sorry Lori

AUTHOR: O - (U.S.A.)

Sorry it seems Officemax let out their attack dogs on you Lori. If you type in Officemax sucks, you will find plenty of horrible experiences that people have had with Officemax and Officemax HQ. They consistently take weeks just to ship items when you need them most, and customer service has gotten to be a joke- too many people work there that have no idea what customer service actually is. I ordered my laptop there- my first purchase there and my last one- they said it will ship in most likely 1 day. I call back, only to find out they're going to wait 8 days just to ship, and even that's not guaranteed. Plus the people at customer service treated me like crap too. I hope they go out of business so those nasty employees can all lose their job. There's a few nice employees, but despite that, the higher ups and HQ are the source of the problem.
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#3 UPDATE Employee

Lori is the problem

AUTHOR: Brent - (U.S.A.)

I don't even have to explain... please read the following from her own typing:

1) So I asked the sales guy again and he said not to worry about that and that even computers with standard shipping arrive in only 4 days. So I paid and left.

2) Lastly, I got the charge on my credit card for the computer before the product even arrived!

... see the problem? She says she paid and then left, then later complains her credit card was charged before she received it..... uhhh.....

1) HP was much easier to deal with than Office Max, and told me how the rebate works. It's just printing it from on-line. Big deal, but you would think Office Max would know this since they are selling the products.

...It says this on the back and front of the receipt.... And she has the nerve to call the manager brain dead when she can't even take five seconds to read her own receipt.

1) So I finally get disgusted dealing with the store and call their corporate HQ, where the people are just about as useless as they are at the Cranberry store.

...why would HQ have ANY IDEA what is going on in the cranberry retail store? Why do people do this? Why call a facility that has no relation to the retail outlet, then insult them for not knowing what is happening there?


Her product took longer to ship then she was told... Sorry. What else does she want? At any point she could have canceled the order by returning the laptop with the receipt she received upon paying for it the day she ordered it. She could have gone anywhere else and picked one up instantly. Why did she wait if it was SO important she got it quickly?

I'm sure everyone sees this woman for what she is.
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#4 UPDATE Employee

P.S. to Lori (and others)

AUTHOR: Joel - (U.S.A.)

I am getting tired of all these complaints about rebates. OfficeMax will give you the rebate at time of purchase if the manufacturer allows us to. As far as I know, we are the only retailer doing this. If the manufacturer does not allow this, you can go to our rebate link and file for and track your rebates. Keep in mind that the rebate is coming from the manufacturer, not us, so you need to complain to them if you don't get it or it takes too long. Here's the link that you can copy, paste and add to your favorites (I feel like a first grade teacher).

www.maxmyrebates.com
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#5 UPDATE Employee

P.S. to Lori (and others)

AUTHOR: Joel - (U.S.A.)

I am getting tired of all these complaints about rebates. OfficeMax will give you the rebate at time of purchase if the manufacturer allows us to. As far as I know, we are the only retailer doing this. If the manufacturer does not allow this, you can go to our rebate link and file for and track your rebates. Keep in mind that the rebate is coming from the manufacturer, not us, so you need to complain to them if you don't get it or it takes too long. Here's the link that you can copy, paste and add to your favorites (I feel like a first grade teacher).

www.maxmyrebates.com
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#6 UPDATE Employee

P.S. to Lori (and others)

AUTHOR: Joel - (U.S.A.)

I am getting tired of all these complaints about rebates. OfficeMax will give you the rebate at time of purchase if the manufacturer allows us to. As far as I know, we are the only retailer doing this. If the manufacturer does not allow this, you can go to our rebate link and file for and track your rebates. Keep in mind that the rebate is coming from the manufacturer, not us, so you need to complain to them if you don't get it or it takes too long. Here's the link that you can copy, paste and add to your favorites (I feel like a first grade teacher).

www.maxmyrebates.com
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#7 UPDATE Employee

Lori

AUTHOR: Joel - (U.S.A.)

Let me get this straight, you really thought that you were going to order and get a custom configuration lap top from HP through OfficeMax during the holiday season in 2 days? I guess that explains why you thought that you were going to find the $400 laptop on the shelf at Best Buy an hour after the sale started..........

Grow up. I am familiar with the kiosk and there is information all over it from the manufacturer that alerts you that shipping may take longer based upon the configuration you select. Shame on you for not reading it and shame on you for leaving the store without your rebate info.

We can only tell you what the manufacturer or distributor we get the product from tells us. If you have a problem with your HP laptop shipping from Taiwan, take it up with your pals at HP. We don't control that.
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#8 Author of original report

Shawangunk the Stalker

AUTHOR: Lori - (U.S.A.)

I hope other people from the Rip Off Reports realize when they see your responses that you are a Stalker. I will be keeping track of your actions on line, and will use them to provide to police if you start stalking me.

I am sure they will have no problem finding out where you are sending your crap from, if they have to.

You are really sick, and should be put away in prison.
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#9 Author of original report

to Shawangunk

AUTHOR: Lori - (U.S.A.)

You are an idiot...
I moved, you retard, DUH!, and have different e-mail accounts, also.
Not trying to pretend I am someone else.
Get a life.
At least I did not make up a non-existent city as you did, and a name for that matter!
I file reports, you don't.
These are real issues.
In the case of Office Max, as I explained, I was totally inconvenienced by employees at the store who had no idea what they were doing.
I did not get my computer in the time that they promised.
I would have purchased somewhere else, if I would have known it would be late for my trip that I needed it for.
I needed it right away, and they said I would have it in two days.
The Rusty Scupper issue must not be too boring, since you seem to always have new useless comments for it.
Trailer Park? Sure, that is you.
You are a pc. of crap, who has no life.
Why don't you find something else to do besides responding to issues that you can't even understand.
You must not purchase anything, or go to good restaurants, since you think that all service is great and it is okay to piss off customers.
You make me sick.
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#10 Author of original report

One Bad Store Too Many

AUTHOR: Lori - (U.S.A.)

To the Good Employee:

You should not be personally offended by my saying that Office Max's Service Sucks. In the situation that I described, the service did indeed suck. Of course, I indicated it was one store, and the run around by the HQ office.

On another note, you mention that customers come to the store you work at, instead of other possible stores in the area. What this says to me is that there are other bad stores out there, and that those customers come to your good store. It is a good thing that they are more tolerant than I am, but it may be that they did not experience the same very bad service that I did.

I believe you when you say that your store is good, and that your store has good employees, but the store that I went to did not, and if there were good employees, they must have been on vacation.

As I indicated, my lap top was stolen from my home, and I urgently needed a new one, and the employee at the store I went to, told me that I would have it in two days, and that is why I purchased from there, or I would have continued my search. I paid extra for shipping. It took weeks for it to deliver, and so the story goes. The computer did not deliver in time for the trip that I had to make, and I had to go without it. I did very much work to find out where the computer was, and when I finally did receive it, it shipped from Taiwan.

So, what I am saying, is that the title of your response is "only one store of 1,000," but then you mention another bad store in your response (the one people don't go to in the area, and come to your store instead).

Anyway, I am not on a witch hunt for Office Max, and I certainly don't mean to imply that ALL Office Max Employees and Stores are bad. People who read what I wrote are usually reasonable people, and will consider that my posting was not the Final Answer when making decisions to go, or not to go, to Office Max.

I am way over that situation, but poor service is something that customers don't forget, and this was more serious than just poor service. This was a series of blunders by two employees, one manager, one regional manager, and the HQ people.

Maybe the store that I wrote of will change. Maybe the people from your store could give some lessons. I would not have written about this situation, if it had not happened, and if your store was in my area, this would not have happened.

Just don't be too eager to over-compensate for other stores or employees that are not as good as you or your store. You cannot be responsible personally for how other stores are run, unless you are running them. Also, don't take comments about other stores persoanlly when your store is in another part of the country.

Thank you for the constructive comments, and it is good to see an Office Max employee who obviously cares about the customer. That is why your store is good.
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#11 Author of original report

One Bad Store Too Many

AUTHOR: Lori - (U.S.A.)

To the Good Employee:

You should not be personally offended by my saying that Office Max's Service Sucks. In the situation that I described, the service did indeed suck. Of course, I indicated it was one store, and the run around by the HQ office.

On another note, you mention that customers come to the store you work at, instead of other possible stores in the area. What this says to me is that there are other bad stores out there, and that those customers come to your good store. It is a good thing that they are more tolerant than I am, but it may be that they did not experience the same very bad service that I did.

I believe you when you say that your store is good, and that your store has good employees, but the store that I went to did not, and if there were good employees, they must have been on vacation.

As I indicated, my lap top was stolen from my home, and I urgently needed a new one, and the employee at the store I went to, told me that I would have it in two days, and that is why I purchased from there, or I would have continued my search. I paid extra for shipping. It took weeks for it to deliver, and so the story goes. The computer did not deliver in time for the trip that I had to make, and I had to go without it. I did very much work to find out where the computer was, and when I finally did receive it, it shipped from Taiwan.

So, what I am saying, is that the title of your response is "only one store of 1,000," but then you mention another bad store in your response (the one people don't go to in the area, and come to your store instead).

Anyway, I am not on a witch hunt for Office Max, and I certainly don't mean to imply that ALL Office Max Employees and Stores are bad. People who read what I wrote are usually reasonable people, and will consider that my posting was not the Final Answer when making decisions to go, or not to go, to Office Max.

I am way over that situation, but poor service is something that customers don't forget, and this was more serious than just poor service. This was a series of blunders by two employees, one manager, one regional manager, and the HQ people.

Maybe the store that I wrote of will change. Maybe the people from your store could give some lessons. I would not have written about this situation, if it had not happened, and if your store was in my area, this would not have happened.

Just don't be too eager to over-compensate for other stores or employees that are not as good as you or your store. You cannot be responsible personally for how other stores are run, unless you are running them. Also, don't take comments about other stores persoanlly when your store is in another part of the country.

Thank you for the constructive comments, and it is good to see an Office Max employee who obviously cares about the customer. That is why your store is good.
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#12 Author of original report

One Bad Store Too Many

AUTHOR: Lori - (U.S.A.)

To the Good Employee:

You should not be personally offended by my saying that Office Max's Service Sucks. In the situation that I described, the service did indeed suck. Of course, I indicated it was one store, and the run around by the HQ office.

On another note, you mention that customers come to the store you work at, instead of other possible stores in the area. What this says to me is that there are other bad stores out there, and that those customers come to your good store. It is a good thing that they are more tolerant than I am, but it may be that they did not experience the same very bad service that I did.

I believe you when you say that your store is good, and that your store has good employees, but the store that I went to did not, and if there were good employees, they must have been on vacation.

As I indicated, my lap top was stolen from my home, and I urgently needed a new one, and the employee at the store I went to, told me that I would have it in two days, and that is why I purchased from there, or I would have continued my search. I paid extra for shipping. It took weeks for it to deliver, and so the story goes. The computer did not deliver in time for the trip that I had to make, and I had to go without it. I did very much work to find out where the computer was, and when I finally did receive it, it shipped from Taiwan.

So, what I am saying, is that the title of your response is "only one store of 1,000," but then you mention another bad store in your response (the one people don't go to in the area, and come to your store instead).

Anyway, I am not on a witch hunt for Office Max, and I certainly don't mean to imply that ALL Office Max Employees and Stores are bad. People who read what I wrote are usually reasonable people, and will consider that my posting was not the Final Answer when making decisions to go, or not to go, to Office Max.

I am way over that situation, but poor service is something that customers don't forget, and this was more serious than just poor service. This was a series of blunders by two employees, one manager, one regional manager, and the HQ people.

Maybe the store that I wrote of will change. Maybe the people from your store could give some lessons. I would not have written about this situation, if it had not happened, and if your store was in my area, this would not have happened.

Just don't be too eager to over-compensate for other stores or employees that are not as good as you or your store. You cannot be responsible personally for how other stores are run, unless you are running them. Also, don't take comments about other stores persoanlly when your store is in another part of the country.

Thank you for the constructive comments, and it is good to see an Office Max employee who obviously cares about the customer. That is why your store is good.
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#13 Author of original report

One Bad Store Too Many

AUTHOR: Lori - (U.S.A.)

To the Good Employee:

You should not be personally offended by my saying that Office Max's Service Sucks. In the situation that I described, the service did indeed suck. Of course, I indicated it was one store, and the run around by the HQ office.

On another note, you mention that customers come to the store you work at, instead of other possible stores in the area. What this says to me is that there are other bad stores out there, and that those customers come to your good store. It is a good thing that they are more tolerant than I am, but it may be that they did not experience the same very bad service that I did.

I believe you when you say that your store is good, and that your store has good employees, but the store that I went to did not, and if there were good employees, they must have been on vacation.

As I indicated, my lap top was stolen from my home, and I urgently needed a new one, and the employee at the store I went to, told me that I would have it in two days, and that is why I purchased from there, or I would have continued my search. I paid extra for shipping. It took weeks for it to deliver, and so the story goes. The computer did not deliver in time for the trip that I had to make, and I had to go without it. I did very much work to find out where the computer was, and when I finally did receive it, it shipped from Taiwan.

So, what I am saying, is that the title of your response is "only one store of 1,000," but then you mention another bad store in your response (the one people don't go to in the area, and come to your store instead).

Anyway, I am not on a witch hunt for Office Max, and I certainly don't mean to imply that ALL Office Max Employees and Stores are bad. People who read what I wrote are usually reasonable people, and will consider that my posting was not the Final Answer when making decisions to go, or not to go, to Office Max.

I am way over that situation, but poor service is something that customers don't forget, and this was more serious than just poor service. This was a series of blunders by two employees, one manager, one regional manager, and the HQ people.

Maybe the store that I wrote of will change. Maybe the people from your store could give some lessons. I would not have written about this situation, if it had not happened, and if your store was in my area, this would not have happened.

Just don't be too eager to over-compensate for other stores or employees that are not as good as you or your store. You cannot be responsible personally for how other stores are run, unless you are running them. Also, don't take comments about other stores persoanlly when your store is in another part of the country.

Thank you for the constructive comments, and it is good to see an Office Max employee who obviously cares about the customer. That is why your store is good.
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#14 Consumer Suggestion

wahh wahh wahhhh CRY ME A RIVER

AUTHOR: Shawangunk - (U.S.A.)

Ah, the same Lori who is complaining all over the board, about her poor experience resulting from her ill-mannered behaviour at the RUSTY SCUPPER, to her computer problems too. You think by changing your town you can play it off like you are someone else? Or perhaps you do not know what town you really live in?

Tell me Lori, how exactly were you ripped off? You paid for a computer, and received a computer, right? One would then be able to deduce that YOU WERE NOT RIPPED OFF! Inconvenienced maybe, but not ripped off.

As anyone can see, from your boring RUSTY SCUPPER barrage to this situation, you have extremely little or no patience at all whatsoever. Had you been a little bit more patient and understanding, before flying off the handle as you so often do, then there should not have been any problem at all whatsoever.

Would you like some cheese to go with your whine, Lori? Perhaps you could go get some at the RUSTY SCUPPER, and while you're there create yet another scene to get something else for free. Then, you can discuss the situation amongst your trailer park friends, and then report it on this board under yet another city or town.

Tootle loo my dear!
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#15 UPDATE Employee

only one store of 1,000

AUTHOR: Mark - (U.S.A.)

First I want to say that it is a shame you received such poor service. No one should have to deal with that. But you also have to understand that not every store is like that. I am an employee of another office max store, and I am offended by you saying that our service sucks. The store I work in has very happy customers, and they leave other stores in the area to come to the office max I work in. When we have a mistake we also correct it quickly. Another thing that that ONE store didn't do. We have received many letters, phone calls, and people coming back to say how happy they are with the service. This is also the same in the other stores in the office max corperation. When I was hired the one thing they stressed was excellent customer service, and doing whatever it takes to give the customer the best service possable. We go out of our way to go the extra mile. More than likely that employee is no longer working with the store. And don't froget there are another approximately 40 employees in that store that probable care about their job, and the customer. Don't forget it happens in every store, just check out the records for the rest, they have a less than perfect reputation.
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