• Report: #328687

Complaint Review: Office Max

  • Submitted: Thu, April 24, 2008
  • Updated: Sat, May 10, 2008

  • Reported By:Burlington North Carolina
Office Max
441 Landmark Drive Casper, Wyoming U.S.A.

Office Max Office Max, Nettie Fuentes refused to send me my rebate after sending the required information to them over 5 times. Casper Wyoming

*UPDATE Employee: What?

*Author of original report: as usual

*Author of original report: as usual

*Author of original report: as usual

*Author of original report: as usual

*UPDATE Employee: Finally!

*UPDATE Employee: Finally!

*UPDATE Employee: Finally!

*UPDATE Employee: Finally!

*Author of original report: no problem

*UPDATE Employee: Office Max stopped offering mail-in rebates early 2006

*Author of original report: no problem

*UPDATE Employee: Sorry..

*Author of original report: facts

*UPDATE Employee: Untrue

*Author of original report: Response to no mail in rebates

*UPDATE Employee: Office Max has no mail in rebates

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Office Max and Nettie Fuentes refused to honor their rebate even after I sent them the correct forms over 5 times. The Attorney General even investigated them for not honoring rebates. They refused again after recieving the proper forms from them. They owe me $15. I contacted them over 20 times, and I recieved the run around each time. They finally started deleting my emails and stopped recieving my phone calls that they requested. They had no intentions of honoring their rebates.

Ripped off by office max
Burlington, North Carolina
U.S.A.

This report was posted on Ripoff Report on 04/24/2008 03:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Office-Max/Casper-Wyoming-82609/Office-Max-Office-Max-Nettie-Fuentes-refused-to-send-me-my-rebate-after-sending-the-requi-328687. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 17Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

What?

AUTHOR: Brent - (U.S.A.)

I never said anywhere that I have been employed with Office Max for a decade. I did say 8 years however. Its more like a 7 3/4th's, but much like your "its been 3 years", I rounded up. No harm in that... don't really know why you pointed it out..

Your right however, Office Max did put their name on the rebate that you had and they should have paid it. I looked into older rebate forms, and you are correct - Alot of the manufacturers rebates were processed through Office Max. In this situation in certainly does look like Office Max screwed you out of your rebate.
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#2 Author of original report

as usual

AUTHOR: Ripped Off By Office Max - (U.S.A.)

As usual, you are wrong again. The company whose product I purchased was contacted. They did not offer the rebate; it was an Office Max incentive, which many of the retailers offer. The company apologized for OM not honoring the rebate. They said that they were having so any problems from retailers offering rebates and then their clearing houses were refusing refunds. The rebate was not part of the product; there was no rebate form from the company. The form was from OM, it was printed from their register. The form had you to send it to an OM address. So for the last time, Office Max did rip me off. It is their responsibility to honor what they offer and advertise. If the product's company was offering the rebate, which many do in the retailer's store than it is their responsibility. But when OM offer's the rebate, they can not expect the product manufacture to pay the rebate.

Through your postings no one knows how long you have worked for OM. One posting was almost a decade, next it was seven years and now it is 8 years. Do you even know? Good luck with your employment at OM maybe you can make a career out of it. Who knows where you will be in 30 to 40 years when you retire from OM.
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#3 Author of original report

as usual

AUTHOR: Ripped Off By Office Max - (U.S.A.)

As usual, you are wrong again. The company whose product I purchased was contacted. They did not offer the rebate; it was an Office Max incentive, which many of the retailers offer. The company apologized for OM not honoring the rebate. They said that they were having so any problems from retailers offering rebates and then their clearing houses were refusing refunds. The rebate was not part of the product; there was no rebate form from the company. The form was from OM, it was printed from their register. The form had you to send it to an OM address. So for the last time, Office Max did rip me off. It is their responsibility to honor what they offer and advertise. If the product's company was offering the rebate, which many do in the retailer's store than it is their responsibility. But when OM offer's the rebate, they can not expect the product manufacture to pay the rebate.

Through your postings no one knows how long you have worked for OM. One posting was almost a decade, next it was seven years and now it is 8 years. Do you even know? Good luck with your employment at OM maybe you can make a career out of it. Who knows where you will be in 30 to 40 years when you retire from OM.
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#4 Author of original report

as usual

AUTHOR: Ripped Off By Office Max - (U.S.A.)

As usual, you are wrong again. The company whose product I purchased was contacted. They did not offer the rebate; it was an Office Max incentive, which many of the retailers offer. The company apologized for OM not honoring the rebate. They said that they were having so any problems from retailers offering rebates and then their clearing houses were refusing refunds. The rebate was not part of the product; there was no rebate form from the company. The form was from OM, it was printed from their register. The form had you to send it to an OM address. So for the last time, Office Max did rip me off. It is their responsibility to honor what they offer and advertise. If the product's company was offering the rebate, which many do in the retailer's store than it is their responsibility. But when OM offer's the rebate, they can not expect the product manufacture to pay the rebate.

Through your postings no one knows how long you have worked for OM. One posting was almost a decade, next it was seven years and now it is 8 years. Do you even know? Good luck with your employment at OM maybe you can make a career out of it. Who knows where you will be in 30 to 40 years when you retire from OM.
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#5 Author of original report

as usual

AUTHOR: Ripped Off By Office Max - (U.S.A.)

As usual, you are wrong again. The company whose product I purchased was contacted. They did not offer the rebate; it was an Office Max incentive, which many of the retailers offer. The company apologized for OM not honoring the rebate. They said that they were having so any problems from retailers offering rebates and then their clearing houses were refusing refunds. The rebate was not part of the product; there was no rebate form from the company. The form was from OM, it was printed from their register. The form had you to send it to an OM address. So for the last time, Office Max did rip me off. It is their responsibility to honor what they offer and advertise. If the product's company was offering the rebate, which many do in the retailer's store than it is their responsibility. But when OM offer's the rebate, they can not expect the product manufacture to pay the rebate.

Through your postings no one knows how long you have worked for OM. One posting was almost a decade, next it was seven years and now it is 8 years. Do you even know? Good luck with your employment at OM maybe you can make a career out of it. Who knows where you will be in 30 to 40 years when you retire from OM.
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#6 UPDATE Employee

Finally!

AUTHOR: Brent - (U.S.A.)

Thankfully, this person finally admits Office Max does not owe him the rebate he is talking about. Office Max mail-in rebates are only for Office Max products.

quote - "I do not need to list the product; it is not their fault that OM did not honor their rebate. Their product is a good product and we are still using and purchasing their product. If I listed the product's name I would be misrepresenting that company."

Office Max has never offered a mail-in rebate for any product, except for the products they have produced themselves. Office Max merely advertised mail-in rebates that manufacturers were offering on their products.

So for the last time, Office Max did not rip you off, the company who your are afraid of "misrepresenting" ripped you off. You should update your complaint with this companies name, since they are the one who owes you $15.

The link I provided for the 60 Minute episodes also has a search engine. Try it, it takes about five seconds. I already did however, there was never an investigation into Office Max.

By your own statement, you are wrong. I've worked for Office Max for 8 years, you have not. You simply don't know what your talking about - and your blaming the middle man who gave you the ability to purchase the product for something the company who produced the product promised you.

I understand if you didn't know that it was a manufacturers rebate, it can be confusing. One of the reasons Office Max waited until 1999 to combine all mail-in rebates into one book you could give the customer was for this exact reason. A manufacturer promises a rebate (like in your situation) and the consumer gets stiffed. That consumer then blames Office Max because they got stiffed by the company who's product they purchased (like in your situation) because they assume since the rebate book said Office Max on the cover, it must be Office Max's responsibility.

In closing, the only Office Max mail-in rebates ever offered, were on Office Max produced products.
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#7 UPDATE Employee

Finally!

AUTHOR: Brent - (U.S.A.)

Thankfully, this person finally admits Office Max does not owe him the rebate he is talking about. Office Max mail-in rebates are only for Office Max products.

quote - "I do not need to list the product; it is not their fault that OM did not honor their rebate. Their product is a good product and we are still using and purchasing their product. If I listed the product's name I would be misrepresenting that company."

Office Max has never offered a mail-in rebate for any product, except for the products they have produced themselves. Office Max merely advertised mail-in rebates that manufacturers were offering on their products.

So for the last time, Office Max did not rip you off, the company who your are afraid of "misrepresenting" ripped you off. You should update your complaint with this companies name, since they are the one who owes you $15.

The link I provided for the 60 Minute episodes also has a search engine. Try it, it takes about five seconds. I already did however, there was never an investigation into Office Max.

By your own statement, you are wrong. I've worked for Office Max for 8 years, you have not. You simply don't know what your talking about - and your blaming the middle man who gave you the ability to purchase the product for something the company who produced the product promised you.

I understand if you didn't know that it was a manufacturers rebate, it can be confusing. One of the reasons Office Max waited until 1999 to combine all mail-in rebates into one book you could give the customer was for this exact reason. A manufacturer promises a rebate (like in your situation) and the consumer gets stiffed. That consumer then blames Office Max because they got stiffed by the company who's product they purchased (like in your situation) because they assume since the rebate book said Office Max on the cover, it must be Office Max's responsibility.

In closing, the only Office Max mail-in rebates ever offered, were on Office Max produced products.
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#8 UPDATE Employee

Finally!

AUTHOR: Brent - (U.S.A.)

Thankfully, this person finally admits Office Max does not owe him the rebate he is talking about. Office Max mail-in rebates are only for Office Max products.

quote - "I do not need to list the product; it is not their fault that OM did not honor their rebate. Their product is a good product and we are still using and purchasing their product. If I listed the product's name I would be misrepresenting that company."

Office Max has never offered a mail-in rebate for any product, except for the products they have produced themselves. Office Max merely advertised mail-in rebates that manufacturers were offering on their products.

So for the last time, Office Max did not rip you off, the company who your are afraid of "misrepresenting" ripped you off. You should update your complaint with this companies name, since they are the one who owes you $15.

The link I provided for the 60 Minute episodes also has a search engine. Try it, it takes about five seconds. I already did however, there was never an investigation into Office Max.

By your own statement, you are wrong. I've worked for Office Max for 8 years, you have not. You simply don't know what your talking about - and your blaming the middle man who gave you the ability to purchase the product for something the company who produced the product promised you.

I understand if you didn't know that it was a manufacturers rebate, it can be confusing. One of the reasons Office Max waited until 1999 to combine all mail-in rebates into one book you could give the customer was for this exact reason. A manufacturer promises a rebate (like in your situation) and the consumer gets stiffed. That consumer then blames Office Max because they got stiffed by the company who's product they purchased (like in your situation) because they assume since the rebate book said Office Max on the cover, it must be Office Max's responsibility.

In closing, the only Office Max mail-in rebates ever offered, were on Office Max produced products.
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#9 UPDATE Employee

Finally!

AUTHOR: Brent - (U.S.A.)

Thankfully, this person finally admits Office Max does not owe him the rebate he is talking about. Office Max mail-in rebates are only for Office Max products.

quote - "I do not need to list the product; it is not their fault that OM did not honor their rebate. Their product is a good product and we are still using and purchasing their product. If I listed the product's name I would be misrepresenting that company."

Office Max has never offered a mail-in rebate for any product, except for the products they have produced themselves. Office Max merely advertised mail-in rebates that manufacturers were offering on their products.

So for the last time, Office Max did not rip you off, the company who your are afraid of "misrepresenting" ripped you off. You should update your complaint with this companies name, since they are the one who owes you $15.

The link I provided for the 60 Minute episodes also has a search engine. Try it, it takes about five seconds. I already did however, there was never an investigation into Office Max.

By your own statement, you are wrong. I've worked for Office Max for 8 years, you have not. You simply don't know what your talking about - and your blaming the middle man who gave you the ability to purchase the product for something the company who produced the product promised you.

I understand if you didn't know that it was a manufacturers rebate, it can be confusing. One of the reasons Office Max waited until 1999 to combine all mail-in rebates into one book you could give the customer was for this exact reason. A manufacturer promises a rebate (like in your situation) and the consumer gets stiffed. That consumer then blames Office Max because they got stiffed by the company who's product they purchased (like in your situation) because they assume since the rebate book said Office Max on the cover, it must be Office Max's responsibility.

In closing, the only Office Max mail-in rebates ever offered, were on Office Max produced products.
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#10 Author of original report

no problem

AUTHOR: Ripped Off By Office Max - (U.S.A.)


Office Max stopped offering mail-in rebates early 2006 - No matter what you say to the contrary, your are absolutely incorrect.

The previous statement is a copy of your statement, I question if you even read the article that you referenced to me. This is what I copied from it..

...OfficeMax Eliminated all mail-in rebate offers effective July 3, 2006....

The last time I checked that was the latter part of 2006 like I said, not early like you quoted. Maybe you should read your own facts. Again I was correct, you proved that again. I became interested and I stepped over and pulled the file from the Attorney General's files to double check some facts. I have a newspaper flyer from office max dated Sept 2006 that is offering mail in rebates on items in the store. I will give them that; sometimes it takes months to change printing orders. Many things are proofed months before they go to publication. If they announced in July they were suspending rebates, September publications were already gone. I am not going to review 52 weeks of DVD's to find the program where they did a report on consumer rebates. If you have the time you can watch each one of them and then report back on each of the broadcast as to what was covered.

As far as wasting the Attorney General's time, we have a complete department that is responsible for consumer fraud. They request people to inform them about problems that the consumer may have with companies. We get many responses about big box stores and other businesses; it is the nature of the beast. They are many times poorly managed and are more concerned about making their personal bonuses and could care less about the quality of service they are giving the consumer. We have not used up any of the AG time that they use to investigate other crimes such as id thief, child pornography and others. We were doing that in 2005 and we are still doing the same services for the state of NC in 2008.

You have entertained me over the last few weeks. You contradict yourself just in your postings. I do not need to list the product; it is not their fault that OM did not honor their rebate. Their product is a good product and we are still using and purchasing their product. If I listed the product's name I would be misrepresenting that company. I have listed the type of rebate it was, it does not matter anyway. For information purposes, I have received all of the rebates that were sent to the product's company from other purchases. I could care less about the 15 dollars or the interest; it is the principle of it now. I have done my duty to inform the public in as many places I can about the poor consumer relations that OM has and the problems that they had handling their rebates. I have been doing that since I did not receive my rebate 2 years 4 months ago, in 8 more months it will be 3 years. Actually it would be less than that, because I had to wait 6 to 8 weeks for the rebate to not arrive before I could investigate it.

I have no beef with you, I just hate it when people falsely accuse you of something when they have no idea what they are talking about. I have acquired my goal of the posting. Have fun with it, I suggest you keep your day job at OM.
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#11 UPDATE Employee

Office Max stopped offering mail-in rebates early 2006

AUTHOR: Brent - (U.S.A.)

Office Max stopped offering mail-in rebates early 2006 - No matter what you say to the contrary, your are absolutely incorrect.

http://www.smartmoney.com/consumer/index.cfm?story=20060817
http://news.zdnet.com/2100-1040_22-6090290.html

I absolutely refuse to believe that the North Carolina attorney general had nothing better to do but contact Office Max over $15. There is simply no reason to get the Attorney General involved, and is actually very insulting that you believe he should stop investigating child pornography rings and mortgage fraud (as the North Carolina Attorney General was doing in 2005) to help you with $15. That is insane.

Also, all mail-in rebates we handled by 3 third party companies - BY ALL RETAILERS. Yes, every single retailer used 1 or 2 of the three "houses" of mail-in rebate handlers. When manufacturers offered mail-in rebates, they chose which one of these "houses" they wanted to have handle their mail-in rebates. Even Office Max mail-in rebates were handled by these houses, except we had an exclusive number we could call in case of denial - and have it pushed through anywase. I had to do this a few times.

This is why I have a problem with your post:

1) You are using a fake name
2) You do not mention the product you purchased
3) You do not mention the type of rebate it was
4) You do not mention that it was 3 years before hand, until rebutted.

Here is a link covering the time-line you claim 60 minutes investigated Office Max. PLEASE - reply with a link to the investigation you are referring to.

http://www.amazon.com/s/ref=sr_hi?ie=UTF8&rs=182966011&bbn=182962011&rh=n%3A130%2Cn%3A163450%2Cn%3A189220011%2Cn%3A182962011&page=1

Lastly, I could care a little bit less about Office Max. I am a consumer - Office Max is my day job. I don't care where you shop or how your treated anywhere. What I hate is people that fabricate stories because they didn't get what they wanted. This is the only reason I post here. If you would have said "I sent in for a mail-in rebate, and never got it" - I wouldn't have said anything - this had happened to people all the time. The reason I responded is the fabrications you peppered your post with.

If you really did get screwed out of a $15 mail-in rebate, that sucks and you totally deserve your money! I am all for you getting your $15 plus interest because you had to wait so long.... but there is no reason to lie.
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#12 Author of original report

no problem

AUTHOR: Ripped Off By Office Max - (U.S.A.)

I am sorry you are so misinformed. It did happen several years ago. I was working through Office Max about the problem when I watched a special 60 minutes did on Rebate Rip-offs. They recommended contacting the Attorney General as I did. They said on 60 minutes that they were investigating several companies and their rebate programs. One of the companies was Office Max. It was very interesting that after the 60 minutes broadcast, Office Max announced a few months later that they were suspending their rebate programs due to all of the problems and complaints.

The Attorney General worked with them for over a year for me. I still have all of the paperwork where they contacted Office Max. 60 minutes also said to work through the BBB, which I did. But they work locally and I do not have any complaint with the local store and their managers. They tried to get corporate to honor their advertized rebates. It has been several months since the Attorney General made their last contact with Office Max. That was at the end of 2007.

Office Max was still offering their rebates in the latter part of 2006; I still have the paper work showing this information. I don't know where you think I am --making this all up. I guess you just think you know everything about Office Max but you are actually lost about much of it. You might only be informed about the things you have had the opportunity to experience locally over the past few years.
Maybe before you respond with your information you might gather your facts and respond only to things that you are qualified to respond too. Looking at many of your other postings to other people's listings you always have the answer. Some of your responses are on the immature side and you criticize them for venting their frustrations.

You must be happily employed by office max. I hope you gain longevity with this company; your resume is building with them.
The only reason I posted was because someone sent me this URL and told me to post this information about office max. There are many web sights where people have complained about office max, this is only one of them. Their rebate program was flawed and many people knew about it. Office max was losing customers in 2006 and 2007 and they associated some of the problems with their rebate program according to the Associated Press article that was published in the papers. They have lost my business, there are other suppliers that are offering quality merchandise and are more consumer friendly. If any one asks, I will always tell them about the service I received at office max. I am not going to make up stories for them to make them look good. I tell it like it is.
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#13 UPDATE Employee

Sorry..

AUTHOR: Brent - (U.S.A.)

None of the time frames matter, I had no idea you post on ripoffreports was about a situation that happened 3 years ago. However:

"According to Office Max they were still offering mail in rebates until the end of 2006. They were investigated by 60 minutes in the later part of 2006; I believe that is a nationally known syndicated program on CBS. They reported that Office Max had so many problems with their rebate programs and they had the most consumer complaints than any other retailer."

- You completely made all of that up. All of it, you completely fabricated all of that stuff. Please post a link to something on the internet proving any of this.

"The Better Business also had similar comments. They had more consumer complaints than any other retailer. 60 minutes reported that a high percentage of the rebates were never honored. Their report stated that most rebate companies including Office Max and the rebate companies that they used hoped that most consumers would not file the original rebate or if they did would not contest the ones that the rebate companies refused."

- I do imagine the Better Business Bureau did have complaints, mail-in rebates caused all sorts of complaints. The rest of that is all made up though.

"The Attorney General even investigated them for not honoring rebates."

- You completely made that up.


The reason I originally posted was because this is the year 2008. You never said anywhere that you were typing a report about something that happened 3 years earlier. In the future, you might want to be more specific on when things happened. And of course - "Lastly, there is no reason to simply make things up - ripoffreport.com has to deal with enough of that already. Before you reply, please bring actual - no made up - information with you."
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#14 Author of original report

facts

AUTHOR: Ripped Off By Office Max - (U.S.A.)

Oh I am sorry; I forgot you are the self proclaimed guru of the Office Max public relations department. First of all you said to get the facts straight. Maybe you need to look internally. No one ever said they were voted junk I have no idea where you made that up from. The next thing you said was that Office Max has not had any mail in rebates since the beginning of 2006. According to Office Max they were still offering mail in rebates until the end of 2006. They were investigated by 60 minutes in the later part of 2006; I believe that is a nationally known syndicated program on CBS. They reported that Office Max had so many problems with their rebate programs and they had the most consumer complaints than any other retailer.

The Better Business also had similar comments. They had more consumer complaints than any other retailer. 60 minutes reported that a high percentage of the rebates were never honored. Their report stated that most rebate companies including Office Max and the rebate companies that they used hoped that most consumers would not file the original rebate or if they did would not contest the ones that the rebate companies refused. They gave consumers tips on how to insure a higher rate of success with rebates. I have no complaints with our local Office Max or their managers. They tried their best to get their headquarters to honor their own rebate.

I do not know how many of the rebates they offered were Office Max Rebates or Manufacture rebates. All I know was the rebate that I was owed was an Office Max Rebate. All of the correct items were sent in to the correct address. When Office Max personnel were contacted, they were confused as to why I was denied my rebate. They said that all of my require items were supplied to them. I was promised by over 6 different Office Max employees that my rebate was in the mail. I have never received my rebate, 3 years later. To paraphrase you, Lastly, there is no reason to simply make things up - ripoffreport.com has to deal with enough of that already. Before you reply, please bring actual - no made up - information with you.
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#15 UPDATE Employee

Untrue

AUTHOR: Brent - (U.S.A.)

Actually, all of what was replied is completely made up. First off, what is this "they were voted" junk? When was there a vote? Who created this vote? Can you provide a link to the information your trying to pass as the truth? Secondly, Office Max - in my seven years of working with them during mail-in rebates - never had a problem paying mail-in rebates. Almost all Office Max mail-in rebates were honored. The fact of the matter is less then 1% of all the mail-in rebates at Office Max, were actually Office Max mail-in rebates. 99% of mail-in rebates are MANUFACTURERS mail-in rebates. These are the ones consumers were complaining about. I know, because I have worked there the better part of a decade and dealt with these issues on a 1-on-1 level. Lastly, there is no reason to simply make things up - ripoffreport.com has to deal with enough of that already. Before you reply, please bring actual - no made up - information with you.
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#16 Author of original report

Response to no mail in rebates

AUTHOR: Ripped Off By Office Max - (U.S.A.)

After being investigated by the better bussiness they stopped offering mail in rebates. Office Max did not honor their own rebates and customers started complaining. They were listed as the worst company in the US for not honoring their rebates. They lost so much business that they were losing money.
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#17 UPDATE Employee

Office Max has no mail in rebates

AUTHOR: Brent - (U.S.A.)

Office Max does not have any mail-in rebates of any kind. Since the beginning of 2006 Office Max has completely done away with all mail-in rebates. This person is probably talking about a manufacturers rebate that was on one of their boxes. Like the Norton Anti-Virus $15 mail-in rebate you can receive if you purchase Turbo Tax along with Norton Anti-Virus.
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