- Report: #564205
Complaint Review: Office Max
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| Office Max 1300 Market Place Blvd
Cumming, Georgia United States of America |
Office Max charges "restocking fees" when you return defective products Cumming, Georgia
*UPDATE EX-employee responds: Half the truth
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This report was posted on Ripoff Report on 02/03/2010 06:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Office-Max/Cumming-Georgia-30041/Office-Max-charges-restocking-fees-when-you-return-defective-products-Cumming-Georgia-564205. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE EX-employee responds
Half the truth
AUTHOR: Reality - (USA)
SUBMITTED: Saturday, August 28, 2010
Office Max with exchange, for free, any defective product within the return time period. Office Max will charge a restocking fee for electronics that are opened when returned.
Due to these rules you get a lot of people like the poster who decide to buy a product, open it, doesn't like it, comes to the store and tries to return it, then pulls out the old "but it's defective" card when they realize there is a restocking fee. So what happens next? Well if it's defective, we will replace it for free! Oh you don't want it replaced, you just want your money back? ... yea that's called a return.
It seems tougher and tougher for consumers to make coherent and logical decision nowadays. Just remember a few things and you can avoid this posters problem.
1) Don't open an electronic item unless you are planning on keeping it.
2) Decided you wanted the item but it is defective? Feel free to return to the store and have it exchanged for the same item.
