• Report: #564205

Complaint Review: Office Max

  • Submitted: Wed, February 03, 2010
  • Updated: Sat, August 28, 2010

  • Reported By: Lynn — Buford Georgia United States of America
Office Max
1300 Market Place Blvd Cumming, Georgia United States of America
  • Phone: 770-844-5853
  • Web:
  • Category:

Office Max charges "restocking fees" when you return defective products Cumming, Georgia

*UPDATE EX-employee responds: Half the truth

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I purchased a telephone set to use in my home office.  Once I unpacked it and set it up, I discovered one of the handsets was defective and inoperative.  I returned the item promptly - only to discover that I would be charged a "restocking" fee because the box had been opened.  Office Max restocks defective products???


I complained to the store manager - as of January 1 this is their new return policy.  If you buy a product and it happens to be defective right out of the box, Office Max will charge you a fee to return it.  



I contacted customer service and was at first told that the restocking fee would be refunded.  Then they changed their mind.   You get a complete runaround if you try to contact anyone with any authority.  



Clearly Office Max has no regard for their customers.  It is aggravating enough to spend time and money on a product that is defective - it is absolutely outrageous to be charged a fee for the inconvenience.

This report was posted on Ripoff Report on 02/03/2010 06:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Office-Max/Cumming-Georgia-30041/Office-Max-charges-restocking-fees-when-you-return-defective-products-Cumming-Georgia-564205. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

Half the truth

AUTHOR: Reality - (USA)

Just to be clear, the poster did not want to replace her "defective" product with the same product, she wanted to return it.

Office Max with exchange, for free, any defective product within the return time period. Office Max will charge a restocking fee for electronics that are opened when returned.

Due to these rules you get a lot of people like the poster who decide to buy a product, open it, doesn't like it, comes to the store and tries to return it, then pulls out the old "but it's defective" card when they realize there is a restocking fee.  So what happens next?  Well if it's defective, we will replace it for free!  Oh you don't want it replaced, you just want your money back?  ... yea that's called a return.

It seems tougher and tougher for consumers to make coherent and logical decision nowadays.  Just remember a few things and you can avoid this posters problem.

1)  Don't open an electronic item unless you are planning on keeping it.
2)  Decided you wanted the item but it is defective?  Feel free to return to the store and have it exchanged for the same item.



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