• Report: #343300

Complaint Review: Office Max

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  • Submitted: Mon, June 23, 2008
  • Updated: Sun, September 21, 2008

  • Reported By:Aubrey Texas
Office Max
1447 S Loop 288 Denton, Texas U.S.A.

Office Max "replacement warranty" did not "replace" my camera Denton Texas

*UPDATE Employee: It is a replacement warranty, just as advertised

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purchased a digital camera with "replacement warranty." my daughter dropped it and the door to batteries will not close anymore. returned to store-was instructed to call 1-800 number. Called immediately and was told my replacement warranty does not begin until 3/8/2009 when my manufacturer's labor warranty expires. I paid for the warranty and Office Max did not deliver-it's not a replacement warranty as they advertise.

Deanna
Aubrey, Texas
U.S.A.

This report was posted on Ripoff Report on 06/23/2008 03:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Office-Max/Denton-Texas-76205/Office-Max-replacement-warranty-did-not-replace-my-camera-Denton-Texas-343300. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

It is a replacement warranty, just as advertised

AUTHOR: Brent - (U.S.A.)

"I paid for the warranty and Office Max did not deliver-it's not a replacement warranty as they advertise."

The "Max Assurance" you purchased is an extension ontop of the manufacturer's warranty. The accidental damage and replacement coverage of the warranty, does not begin until the manufacturer's warranty ends. So just like advertised, it is a replacement warranty. Your complaint is the timing, not that "it's not a replacement warranty as they advertise."
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