I needed a pack of Rolodex refills, but the nearest Staples store, which I preferred, was too far (I don't drive), so I went to Office Max in the Irvine Marketplace. I had looked up the price online at Staples for the refills, and they only wanted $1.49; I thought, well, I've been in an Office Max once before, and the staff didn't seem to know their stuff. That had been several years ago, and I hoped things had improved. I hunted all over the store for the one item I needed; signage was not very helpful, and the sales staff was congregated in the front of the store, presumably to make a good impression by saying hi to people coming in. I finally found what I wanted, but nearly had a heart attack over the price--$3.99! With sales tax, that boosted it to $4.30--nearly three times what Staples charged! I saw on the reciept there was a survey site that was supposed to allow me to rate my shopping experience. I got home, and as soon as possible, went to the survey site--unfortunately I tossed the reciept, and the garbage has been taken out, but I believe it was www.officemax.com/survey . But to my surprise, it turned out to be a site like what you see when you put in an address, and it turns out the domain name's been sold. It led to a list of survey sites, listed by companies, but Office Max was nowhere to be found on the list. I'm checking my browsing history, and if I find it I'll add it. Worst of all was a fake forum that tooted its own horn, and was so bogus I just went to the contact us link and let them know what I thought. Probably didn't get to the right person, but there still is no reason for them to rip people off like that, and then pretend to care about their shopping experience by giving them a fake survey site and a bogus forum. Never again!