• Report: #114396

Complaint Review: Office Max

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  • Submitted: Sun, October 24, 2004
  • Updated: Thu, April 14, 2005

  • Reported By:Maywood New Jersey
Office Max
215 Rt. 46 West, Totowa, New Jersey U.S.A.

Office Max Rebate Rip offs Totowa New Jersey

*UPDATE EX-employee responds: Rebates If they are manufacturer rebates, you are complaining about the wrong company.

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I have a continuing problem with rebates owed to me by this company.
On several occasions I have submitted rebate requests (meticulously filled out and triple checked as to correctness and attachements) to their processing center in Miami Florida at zip code 33102.
Most of the rebate requests are now either ignored or I receive a standard postcard invalidating the rebate request without providing a "specific" reason for the rejection.
The latest rejections were for:
- a 256 MB Lexar XD picture card
- a Kingson 64MB Flash drive
- Khybermedia rewritable DVD's
- V-Com SOftware System suite 5.0
There were a number of others but due to my travels, records on these were not kept as they should have been.
Since rebates are discounts that a company offers to induce a client to buy from such company rather than a competitor, the rebates due are funds due the client.
Why is shoplifting a crime, but non-payment of funds due to a custome condoned? Is there not a loss incurred in either situation?

Walter
Maywood, New Jersey
U.S.A.

This report was posted on Ripoff Report on 10/24/2004 07:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Office-Max/Totowa-New-Jersey-07512/Office-Max-Rebate-Rip-offs-Totowa-New-Jersey-114396. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Rebates If they are manufacturer rebates, you are complaining about the wrong company.

AUTHOR: William - (U.S.A.)

Are these rebates Office Max rebates or rebates by the manufacturer? If they are manufacturer rebates, you are complaining about the wrong company.

As a former employee of Office Max in Michigan, I will try to help. I fight for my rebates with companies all the time too. First, file a complaint with your state's Attorney General's Office. You can often fill out a complaint form on their website. Next, contact both the manufacturer and Office Max. Corporate contact information for companies can be found at www.hoovers.com.

If neither company responds, here are more actions to take:

-Contact the Office Max store manager where you bought it. If he/she doesn't help, ask for the Office Max district office.
-File a complaint with the Better Business Bureau at www.bbb.org against the manufacturer who is supposed to pay the rebate.

Even if it's not an Office Max rebate, it's still important to let their corporate office know if a manufacturer doesn't pay a rebate. Office Max can use that information the next time the manufacturer offers a rebate. They can also contact the company on your behalf.

In any case, you may want to file a complaint with the Federal Trade Commission at www.ftc.gov. That won't take action for your personal case, but our complaints help them to enforce laws in the future.
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