• Report: #513186

Complaint Review: Office Max

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  • Submitted: Thu, October 22, 2009
  • Updated: Sat, April 17, 2010

  • Reported By: Al — Phoenix Arizona USA
Office Max
Internet United States of America

Office Max Office Max Price Match Rip Off Phoenix, Internet

*UPDATE Employee: Restocking Fee

*Author of original report: Office Max Price Match Updated

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Office Max advertises that they will match online prices. I noticed that Frys Electronics was selling a SimpleTech 1TB Turbo external drive for $70. I have a $50 reward at Office Max so I checked their website and found the exact identical item on their website.

http://tiny.cc/wC6N6

They are selling the item for $170

I submitted a match request on their website and was turned down:

We do apologize, but products and services by third party providers are not subject to a price match.  This item is a special order item shipped directly from a third party vendor.

 

OfficeMax thanks you for the opportunity of servicing your future business and personal supply needs.  If we can be of further assistance please do not hesitate to contact us.

 

Sincerely,

 

Sheila Satava
Customer Service Rep - Direct/Dotcom/Retail
OfficeMax Mentor
CSC
1-877-633-4236

This item is not described as a third party item anywhere on their website. This is just a convenient way to avoid matching the price. They can say anything is a third party item. I will be filing with Arizona AG

This report was posted on Ripoff Report on 10/22/2009 09:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Office-Max/internet/Office-Max-Office-Max-Price-Match-Rip-Off-Phoenix-Internet-513186. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Restocking Fee

AUTHOR: Rob - (United States of America)

There is no restocking fee for defective items as long as you exchange it for the exact same item within the 14 day return policy and with a receipt. If you have this, we just do an even exchange for the customer. If it's past the 14 days, we will not return it, you have to go through the manufacturer. If you exchange it for a different product, there will be a 15% restocking fee.
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#2 Author of original report

Office Max Price Match Updated

AUTHOR: ssmatik - (USA)

Sent them another email:

Can you please direct me to the place on the item Webpage where it indicates that this is a third party item?

(I do have the page archived for future reference)


This was their response:

Thank you for your reply.  A third party item is an item we do not stock in our warehouse.  We do not post this information on our website. 

 

OfficeMax thanks you for the opportunity of servicing your future business and personal supply needs.  If we can be of further assistance please do not hesitate to contact us.

 

 

Once again, I do apologize and thank you for choosing OfficeMax.

 

Sincerely,

 

Jennifer White

OfficeMax

Customer Service - Direct/Dotcom/Retail Rep - Mentor, OH

____________________________________________________________________________
They admit that they can pick and choose whatever they want to match!
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