I rented an office within this executive suite, starting on September 1, 2005. I disclosed to the management that I am in the counseling profession, which requires strict patient confidentiality.
I quickly discovered that I was able to hear the person in the next room clearly, even though he was speaking in a normal tone of voice and despite the fact that both of our doors were closed. Just listening to his part of a few phone conversations, I was able to figure out that he was an attorney.
I reported this issue to the General Manager, Ms. Stephanie Felts. She was unable to grasp the seriousness of the situation. The bottom line is that my clinical supervisor and I would be in major trouble with the psychology licensing board if we allowed patient confidentiality to be compromised.
I moved out of this office on September 26, 2005. Since I was not informed that the walls between offices were paper-thin, I have wasted almost $1,700.00 unnecessarily on an office that I was unable to use for my type of business.
I believe that I am entitled to a full refund, given that the place was mispresented. At this point, I will be lucky to get back $600.00. Had I known about the lack of insulation, I would NEVER have located my business at Office Suites Plus.
Though I did not expect the office to be completely soundproof, I feel that being able to hear a clear voice in the next room is unacceptable, below any minimal standard established for a business suite.
I would strongly encourage anyone thinking of locating at any Office Suites Plus location to determine the existing level of soundproofing.