• Report: #410627

Complaint Review: OfficeMax Assurance Program

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  • Submitted: Sat, January 10, 2009
  • Updated: Tue, February 09, 2010

  • Reported By:nonwhere Wisconsin
OfficeMax Assurance Program
www.officemax.com Appleton, Wisconsin U.S.A.

OfficeMax Assurance Program, OfficeMax Assurance Warranty Completely Worthless Appleton Wisconsin

*UPDATE Employee: Save time and money

*UPDATE Employee: MaxAssurance is as Advertised

*UPDATE Employee: MaxAssurance is as Advertised

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The OfficeMax Assurance program borders on being completely worthless. The sales staff will tell you repeatedly that EVERYTHING is covered, but when you go to make a claim, only specific parts of the product are covered for very specific defects.

The warranty coverage also does not overlap with the manufacturer's warranty, which means your "three year" Assurance program is really only 1 year in length if your product has 2 years of OEM coverage.

Fortunately, we're only out a few dollars on this ripoff, but I hope OfficeMax invests it wisely, because they aren't getting anymore of our business.

Omaxrip
nonwhere, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 01/10/2009 10:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/OfficeMax-Assurance-Program/Appleton-Wisconsin/OfficeMax-Assurance-Program-OfficeMax-Assurance-Warranty-Completely-Worthless-Appleton-Wi-410627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Save time and money

AUTHOR: ItterBitter - (USA)

Here's the scoop; NEW the actual company ... sucks... honestly, I've worked at officemax for 2 yrs now and have gotten a couple of things replaced, but also HONESTLY, if you take it back into the store and say "it broke, help" they WILL TAKE CARE OF YOU. OfficeMax is a good company but ... NEW is the company you hate, OfficeMax will take care you I swear by my name itterbitter! Be pissed at new all you want but give OMX another shot, please.
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#2 UPDATE Employee

MaxAssurance is as Advertised

AUTHOR: Anonymous - (U.S.A.)

While I cannot speak for every OfficeMax retail store, the ones that I have worked at and managed in the past do not mislead our customers about any of our warranty programs. As stated on the brochures themselves, the warranty's start after the manufacturer's labor warranty expires. The MaxAssurance does cover anything that happens to your product excluding malicious abuse (purposeful damage) and if it gets lost or stolen.

Your statement about the overlaping coverage is a half-truth, since the labor warranty is not usually as long as the parts warranty (90 days, 1 year typical) coverage can overlap with the manufacturer warranty. However, what you don't say, is the manufacturer warranty only covers for manufacturer defects sans wear-and-tear, accidental damage, power surges, and just about anything else. During the manufacturer's parts warranty (after the labor warranty) you will have to bear the brunt for all shipping charges, labor costs occurred, and any other fees the manufacturer decides you need to pay. MaxAssurance has no hidden charges or fees after purchase and will result in you getting your money back on a gift card instead of getting a repaired or refurbished machine.

If you feel that you were unfairly denied coverage from NEW (the company who manages OfficeMax's warranties), most OfficeMax's will take care of you in-store to make sure you are fairly treated.
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#3 UPDATE Employee

MaxAssurance is as Advertised

AUTHOR: Anonymous - (U.S.A.)

While I cannot speak for every OfficeMax retail store, the ones that I have worked at and managed in the past do not mislead our customers about any of our warranty programs. As stated on the brochures themselves, the warranty's start after the manufacturer's labor warranty expires. The MaxAssurance does cover anything that happens to your product excluding malicious abuse (purposeful damage) and if it gets lost or stolen.

Your statement about the overlaping coverage is a half-truth, since the labor warranty is not usually as long as the parts warranty (90 days, 1 year typical) coverage can overlap with the manufacturer warranty. However, what you don't say, is the manufacturer warranty only covers for manufacturer defects sans wear-and-tear, accidental damage, power surges, and just about anything else. During the manufacturer's parts warranty (after the labor warranty) you will have to bear the brunt for all shipping charges, labor costs occurred, and any other fees the manufacturer decides you need to pay. MaxAssurance has no hidden charges or fees after purchase and will result in you getting your money back on a gift card instead of getting a repaired or refurbished machine.

If you feel that you were unfairly denied coverage from NEW (the company who manages OfficeMax's warranties), most OfficeMax's will take care of you in-store to make sure you are fairly treated.
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