OfficeMax Theft Dearborn, Michigan

Just came from this Dearborn OfficeMax store, and had a bad experience with what should have been a simple return. Ten days ago for my birthday my wife gave me several MontBlanc pen refills which were the wrong size. I got the receipt from her and went to return them. I was told "sorry, this was purchased 39 days ago, and there are NO returns after 30 days." I explained the situation, but was told no. I asked to speak to the manager, and had to wait nearly 15 minutes. My time is valuable, and it was hardly worth it, but I waited. The manager discussed the policy, but agreed to make the return. BUT only to my wife's credit card. I didn't have my wife's credit card. "Sorry, no return." Can you refund it to another credit card? "No." After further arguing, she agreed to a store credit. Well who wants to shop here again after having to argue with salespeople for twenty minutes over some pen refills? But I took it.

The icing on the cake: on the way out of the store I noticed a sign that said, "free bottle of soda if we didn't try to sell you printer paper on this transaction." So I asked for the pop. "Sorry, that doesn't apply to returns!" More arguing. But I got the soda.

I am not surprised that you are getting such a hard time with this company. I would like to see more people such as yourself continue to post such behavior not only here but on sites like Consumer Whistles .com I feel that so many times companies abuse their customers. What ever happened to the customers always right. I understand that to a point that may not be true but come on.

Mu suggestion is that you have them review cameras when you bought the gps that would help in the progress.

I am happy to say that OfficeMax does have integrity.  The matter has been turned over to Loss Prevention and I was called this morning asking me to return to the store.  I got an apology and my money has been refunded.

Thank you OfficeMax for doing the right thing, which is rare in today's business world.


James - Inkster, Michigan

GOT A CALL THIS AFTERNOON FROM A MANAGER OF THE DEARBORN MICHIGAN OFFICEMAX.  MY COMPLAINT OF BEING SOLD A GPS BOX WITH NO GPS IN IT WAS GIVEN TO HE STORE MANAGER WHO IN TURN PASSED IT ON TO THE DISTRICT MANAGER WHO IN TURN WILL BE PASSING IT ON TO LOSS PREVENTION ON TUESDAY.  I WAS TOLD TO CAL ON TUESDAY TO FIND OUT THE STATUS OF MY COMPLAINT.  HEY OFFICEMAX ..... YOU ARE THE ONES WHO SOLD ME A GPS WITH THE GPS UNIT MISSING.  I AM THE VICTIM HERE AND IT IS MY MONEY ON THE LINE.  THIS IS NOT MY FAULT NOR REALLY MY PROBLEM.  I WANT MY MONEY RETURNED.  I WILL ALSO BE CONTACTING CORPORATE ON TUESDAY.  I WILL POST AN UPDATE ONCE I GET A SOLUTION.  HOWEVER I FEAR MY MONEY IS GONE AND OFFICEMAX IS SIMPLY GOING TO DISMISS THIS CLAIM.