- Report: #212637
Report - Rebuttal - Arbitrate
Complaint Review: OfficeMax
OfficeMax751 Horsham Rd Lansdale, Pennsylvania U.S.A.
OfficeMax Doesn't care to have customers - Choose a competitor, there are plenty! Lansdale Pennsylvania
*Consumer Comment: i have to defend officemax,great customer service!
*UPDATE EX-employee responds: OfficeMax Orders
*Consumer Suggestion: GOOD EXPERIENCES WITH OFFICEMAX
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What I received was a single item for each type I ordered. Fine, error as it may be, but what repulses me about the experience is the customer service from that point on. The store wanted nothing to do with me and sent me to a call/shipping center where I severely interrupted this young lady from whatever magazine she may have been reading.
I stated my case as simply as possible and proceeded to sit there and listen to her type for several minutes before she said 'Please hold' immediately followed by terrible music for the next few minutes. When she picked up again, she rambled directly into mundane excuses. Not answering any question, nor offering any possible solutions. This went on a few times.
Where does this defensive attack come from? All I wanted was for them to either make good on their sale or take the product back. I didn't call them for the attitude and fight she was trying to pick with me! With so many other choices, you'd think they would care to keep a customer. Not that we're huge but we have a lot of contacts, people trust us because we don't treat them the way I was treated.
Thank you for the opportunity to show my support of any office supplier other than OfficeMax.
This report was posted on Ripoff Report on 09/25/2006 01:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/OfficeMax/Lansdale-Pennsylvania-19446/OfficeMax-Doesnt-care-to-have-customers-Choose-a-competitor-there-are-plenty-Lansdale-212637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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