After looking on-line for storage file boxes for our office I went to the store around the corner (as we have done in the past) to get them. They were to come in a 'CT' accdg. to the website (I assumed 6/box as every other item was). They didn't have what we were using so I consulted an employee about ordering them. In the catalog they were only 4-count so I looked at other brands. I was pleased to find a 6-count of a similar product for less money, which I ordered.
What I received was a single item for each type I ordered. Fine, error as it may be, but what repulses me about the experience is the customer service from that point on. The store wanted nothing to do with me and sent me to a call/shipping center where I severely interrupted this young lady from whatever magazine she may have been reading.
I stated my case as simply as possible and proceeded to sit there and listen to her type for several minutes before she said 'Please hold' immediately followed by terrible music for the next few minutes. When she picked up again, she rambled directly into mundane excuses. Not answering any question, nor offering any possible solutions. This went on a few times.
Where does this defensive attack come from? All I wanted was for them to either make good on their sale or take the product back. I didn't call them for the attitude and fight she was trying to pick with me! With so many other choices, you'd think they would care to keep a customer. Not that we're huge but we have a lot of contacts, people trust us because we don't treat them the way I was treated.
Thank you for the opportunity to show my support of any office supplier other than OfficeMax.