- Report: #779806
Report - Rebuttal - Arbitrate
Complaint Review: Oil City Surplus REVIEW: Oil City Surplus commitment to customer satisfaction, excellent record in satifying customers.
Oil City Surplus REVIEW: Oil City Surplus commitment to customer satisfaction, excellent record in satifying customers.1101 Pennsylvania St South Houston, Texas United States of America
Oil City Surplus REVIEW: Oil City Surplus commitment to customer satisfaction, excellent record in satifying customers. If ever issues arise they are taken serious and handled to the customers satisfaction. Oil City Surplus provides an array of industrial products and supplies. All products go through a series of tests in order to improve performance and quality for surplus products. Oil City Surplus delivers products that customers can count on and provide money back within 14 day period after purchase.The products are repaired and tested by technicians who hold expertise levels in handling variety of surplus products. Verified Safe Business by Ripoff Report. Houston Texas
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Oil City Surplus joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business.
When a company or individual joins the Rip-off Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
Oil City Surplus approached Rip-Off Report with the intent of wanting to resolve any customer issues and reports posted on Rip-off Report. In fact, Oil City Surplus had no real complaints by a customer.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them. No one responded to let the people at United Surplus Buyers to make things right with them. Evidence shows it was a competitor. .
Oil City Surplus has gone through great lengths to make sure they try and resolve any and all customer issues. Oil City Surplus has joined the Corporate Advocacy Program because they want assurance that they will always have the opportunity to resolve any and all customer issues. They never want their customers to feel like they werent taken care off. Oil City Surplus stated we take pride in providing the best customer services to our customers. There are no issues that we do not take serious and we take all comments to great scrutiny. Our cusotmers are number one and wwe treat our cusotmers with the professionalism they deserve.
OIL CITY SURPLUS CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Oil City Surplus is a family owned business and provides excellence in the quality of their products and customer service.
We are the alternative to buying full priced industrial products and still hold the best performance in our products. We pledge by our customers and the quality performance of our surplus products.
Oil City Surplus / Statements from the owner.
My name is Mark John founder of Oil City Surplus. We appreciate our cusotmers and value thier opinions. Our products are efficient and work effectively. We would like to encourage our customers to buy and enjoy our quality products. Our customer service excellence will provide you with assistance in finding the product you need for any project and limited warranty for all our products.
At Oil City Surplus we provide an array of industrial products for all your company needs and projects. We use preventative maintenance on all our products to provide the customer with satisfied service and excellent products.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
As stated above, Oil City Surplus is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.
After speaking with the management at Oil City Surplus and emailing anyone who filed a complaint in the past, Ripoff Report is proud to giveOil City Surplus a positive Rating. Oil City Surplus made efforts to ensure that all customers were satisfied and Mark Johns assured Rip-off Report that the business has an improved business model that features customer satisfaction as the top priority.
Mark Johns, the owner of Oil City Surplus, stated We handle all of our customer complaints with great scrutiny and assure any resolution in order to make the customer contempt with our services. We value our customers and hope to make all of our customers satisfied with our service and products.
STATED IMPROVEMENTS FROM LUCAS AUTO CARE.
Theyre new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Oil City Surplus willing to go beyond the call of good customer service and do what it takes to make things right with their customers.
At Oil City Surplus they provide limited warranty for money back guarantee with a 14 day period after purchase. They state that they will repair and maintenance any issues that may arise with the 14 day period after purchase. They also said that they have designed procedures to improve and hold quality in all of our products. Company technicians say,their Quality Control program is certified and that they are excellent in performing preventative maintenance.
Oil City Surplus is a family owned business, providing an array of industrial product and supplies. Our products include but not limited to Hyster, Yale, Generac, Cutler & Hammer, Square D, Westinghouse, Nissan, and GE.
*Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com
This kind of dedication to customer service means that Oil City Surplus will do whatever it takes to make sure their customers are properly taken care off.
In the future, if anyone has any complaints or concerns with Oil City Surplus, you are invited to contact them directly via email: firstname.lastname@example.org (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Oil City Surplus directly at 713-946-9500, and ask for Mark Johns, CEO.
As always, Rip-off Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Oil City Surplus or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with Oil City Surplus.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Oil City Surplus Commitment to Excellence and Consumer Satisfaction. ....
Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
..by consumers, for consumers
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This report was posted on Ripoff Report on 09/22/2011 12:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Oil-City-Surplus-REVIEW-Oil-City-Surplus-commitment-to-customer-satisfaction-excellent-record-in-satifying-customers/South-Houston-Texas-77034/Oil-City-Surplus-REVIEW-Oil-City-Surplus-commitment-to-customer-satisfaction-excellent-r-779806. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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