• Report: #603609

Complaint Review: Oil City Surplus

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  • Submitted: Sat, May 15, 2010
  • Updated: Thu, October 13, 2011

  • Reported By: Pump Reseller — Houston Texas United States of America
Oil City Surplus
1108 pennsylvania houston, Texas United States of America

Oil City Surplus REVIEW: Oil City Surplus is commitment to customer satisfaction, Oil City Surplus implemented deliberate changes to insure customers get the best deal for their money, focusing on finding ways to help customers save money on their surplus equipment needs in todays challenging market.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Oil City Surplus, A Verified Safe Business.

*REBUTTAL Owner of company: Pumps

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Rip-off Report REVIEW:

Editors UPDATE: Positive rating and recognition has been given to Oil City Surplus for its commitment to excellence in customer service.

Rip-off Reports discussions with Oil City Surplus have revealed an ongoing commitment by the company to total customer satisfaction. This means that customers can expect that the company will work extra hard towards finding a mutually satisfactory tenacity to any and all complaints or concerns. Oil City Surplus always listens carefully to customer concerns and sees them as an opportunity to learn from past mistakes to become more efficient as a company in the purchasing of equipment and services offered.

Oil City Surpluss president, Mr. Mark John, has informed us that his personal belief is that his customers are a very precious resource to his business. As a successful businessman, Mr. John feels it is critical to listen to all of his clients and respond to their demands properly. By always putting his customers first, Mr. John hopes to maintain Oil City Surplus as a successful business both now and in the futrture.

Another director of the company told us that Mr. John's personal business values is based on the premise that "buying at high prices and selling high quality surplus equipment at low prices will ultimately be a successful business model in this surplus industry. Oil City Surplus's mission statement says it all: "Our goal is to provide our customers with the best quality, exceptional value and low prices with the professionalism that customers deserve in the surplus industry." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: Oil City Surplus (and Mr. John) really understands all aspects of their job by corresponding to his customers in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."

At Oil City Surplus they provide limited warranty for money back guarantee with a 14 day period after purchase. They state that they will repair and maintenance any issues that may arise with the 14 day period after purchase. They also said that they have designed procedures to improve and hold quality in all of our products. Company technicians say, their Quality Control program is certified and that they are excellent in performing preventative maintenance.

Oil City Surpluss agents have articulated that they feel very confident doing their job. The purchasing manager at Oil City Surplus stated "I have seen Mr. John take personal interest in finding the right surplus products with low price selection for the customer. With his many years of experience in sales and purchasing some of the most reliable equipment for companies like Zachry, I know that he has the best business skills in Houston. It always gives me great pleasure to speak to the customer a while after their purchase of the equipment to find that the equipment has exceeded its potential expectations by alot.

Oil City Surplus also takes employee satisfaction seriously. Employee feedback and blogs reveal comments such as this: "Oil City Surplus provides a very humble and positive working environment. Opportunities for suggestions and improvements are always encouraged everyday. Mark is truly concerned about our contribution to the company by providing growth opportunities and pay raises yearly. He also takes time out of his life to listen and communicate with all of his employees and customers." Rip-off Report was pleased to learn that Oil City Surpluss past and current approach to business is focused on its pledge to total commitment towards customer and employee satisfaction.

Oil City Surplus recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed promptly and not ignored. If handled correctly, complaints can be a very valuable learning opportunity for all. With the feedback generated by Rip-off Reports Investigation, Oil City Surplus has made managerial changes allowing its customers and employees to have a more efficient approach to probem perserverance and a commitment to great customer service.

In summary, after our review, which included discussions with Mr. John and many of his past and current associates, Rip-off Report is convinced that Oil City Surplus is committed to comprising of high quality used and new surplus merchandise resulting in total customer satisfaction.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT OIL CITY SURPLUS: The author of the Report below would not respond..

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Rip-off Report to contact every person who filed a complaint so they can make things right with them. The member business agrees in writing that they are not allowed to sue someone who files a complaint about their business if they were a customer. The 3 Reports about Oil City Surplus were all found to be false.

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED

=====================

Oil City Surplus - Shawn Parker  sold me a defective machinery. houston Texas

I bought 3 Slurry pumps from Shawn Parker and Mark John for $7000.  ( 713-304-7312 - 713-204-6074)

These pumps were then installed and later caused damaged to the slurry tank. After inspection, we ascertained the pump housing was cracked and had been re-welded.... this caused the agitator to come apart.

Shawn Parker knowingly sold me a defective piece of machinery that has caused thousands of dollars in lost time and money.

When I went back to the yard to discuss the one year warranty that was included on the pump sale, I was informed that Shawn Parker does not own the yard and that several other companies are looking for him.

Consider this a warning --- Beware of these scam artists!



This report was posted on Ripoff Report on 05/15/2010 04:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Oil-City-Surplus/houston-Texas-/Oil-City-Surplus-REVIEW-Oil-City-Surplus-is-commitment-to-customer-satisfaction-Oil-City-603609. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 REBUTTAL Owner of company

Pumps

AUTHOR: Gino - (United States of America)

These are false allegations.  If this is true, please, provide the customer name and number, But they will not be able to because it is a false report that was made up, Because, they are competitors who always lose the bids at auctions when we are involved.


Industrial Surplus, Inc 


6532 Rupley Circle


Houston Tx 77087


713-644-4011


www.industrialsurplusworld.com

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