- Report: #990392
Report - Rebuttal - Arbitrate
Complaint Review: Old Brooklyn Lantern (Telebrands)
Old Brooklyn Lantern (Telebrands)79 Two Bridges Road Fairfield, New Jersey United States of America
Old Brooklyn Lantern (Telebrands) Charged for extra lanterns that I did not order. Auto enrolled me in savings club for $15 per month. Fairfield, New Jersey
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Called for the $50 Walmart gift card, since I used a phone number from work for the order and was calling from home I had to give them the phone number that I used for the order, and was automatically enrolled into the monthly savings club which is free for 30 days but will be charged $14.99 per month for this service. They asked me if this was OK and when I said no was given a number to call to cancel this offer. It seems that they have the credit card number tied in with the phone number and then automatically charge you.
When calling to have one of the lanterns removed I was told that they could not still see the order but they could place a new order for the correct number of lanterns and they would then cancel the original order. They could not guarantee that the original order could be cancelled. I will call back tomorrow to cancel the entire order because of their practices.
Will also be calling back to cancel the monthly savings offer which I just wanted to find out about the $50 Walmart gift card. Man fell right into that trap. Did not know that they had credit card info tied to phone number. Because the number is an 800 number they can see the number you are calling from. Since I used a different number for the order, i had to give them that number to verify the lantern order.
This report was posted on Ripoff Report on 01/03/2013 02:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Old-Brooklyn-Lantern-Telebrands/Fairfield-New-Jersey-07004/Old-Brooklyn-Lantern-Telebrands-Charged-for-extra-lanterns-that-I-did-not-order-Auto-e-990392. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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