- Report: #721904
Report - Rebuttal - Arbitrate
Complaint Review: Old Republic Default Services
Old Republic Default Services500 City Parkway West Suite 200 Orange, California United States of America
Old Republic Default Services Old Republic, or Old Republic Default Services "I'll TAKE CARE OF YOU BUDDY, YOU CAN BELIEVE THAT". Orange, California
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I was completing bpo's for this company for about a year and a half. They have a Quality Control department that handles issues regarding the timeliness and accuracy of the reports. After recieving a report you may have to call another agent to schedule an appointment to take interior photos. The company also asks for exterior only photos to be taken at times. I had one particular report that was given to me on Melrose street in Lakeview. I remember it very well because I use to live across the street from the property.
The property was a building that had been converted into a condo. Unable to find a condo with such massive square footage, I used other buildings that hadn't been converted to condos. I explained to the Old Republic representative why I used buildings instead of condos in my report. The representative was unable to effectively communicate why they were unable to pass the report. Instead, I got a laundry list of insults, and threats. Since we weren't communicating well I told the representative that they could use the pictures I took and let someone else complete the report. I said this very nicely and respectfully.
After I said that he said, I'll TAKE CARE OF YOU BUDDY. He called my LITTLE MAN, and a bunch of other things that I can't recall. I stopped recieving reports, and when I called to find out why everyone kept saying, You messed up on a few reports. How can you mess up when your company has quality control? Mess ups rarely happen, and should be credited to quality control if ever they should happen. This company is a rip off because agents drive all over to take pictures for them, only to be talked to like dirt by a faceless person. I've taken classes to understand how to complete bpo's, yet my expertise is meaningless to some of these reps who feel that agents are a dime a dozen.
I was talked to like mud by this person and feel that I've not only done nothing to deserve this treatment. But, I've bent over backwards to make sure the job was done right. In return, all I get are lies, "You messed up on a few reports". If that is correct, what responsibility does quality control take in this supposed mistake. Personally, I feel that I got some guy that was having a very bad day and knew he could take it out on me, and that there wasn't anything I could do about it. For now, he's right. I use to make between 500- 1500 a month with Old Republic, now 0. And my name has been slandered in addition to the 0, so I'm in the negative now.
This report was posted on Ripoff Report on 04/25/2011 02:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Old-Republic-Default-Services/Orange-California-92868/Old-Republic-Default-Services-Old-Republic-or-Old-Republic-Default-Services-Ill-TAKE-CA-721904. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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