- Report: #729836
Report - Rebuttal - Arbitrate
Complaint Review: Olympus Imaging Corp.
Olympus Imaging Corp.3500 Corporate Pkwy, Center Valley, Pennsylvania United States of America
Olympus Imaging Corp. My new, $60 Olympus VN-5200 PC recorder lost audio after a year - its website has "URL error" for all complaints. Center Valley, Pennsylvania
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But after a couple of tries and receiving the message: "An error occurred on the server when processing the URL. Please contact the system administrator." --I decided that was just their way of sidestepping a non-profit generating service.
My complaint reads:
A couple of years ago now, I purchased a new VN-5200 PC recorder from a Radio Shack. I was very happy with it, using it every week to record my class sessions and categorize my files and download my recordings onto my computer. But all of a sudden last year when I it the playback, the volume would not sound loud enough and remained at a very low level. So - after a year of moderate usage it it quit working in the audio function. It still records, but I can't hear it.
This was really very frustrating to me, and I just want to register a complaint. Are these devices only meant to work for a year and then just quit? Do you expect to keep customers like this????
That is my question. I know the answer: 'Unfortunately, your product is no longer under warranty; therefore, Ms. so-n-so, we cannot help you. We apologize for your inconvenience.... better luck next time ... watch both ways when crossing the street....
I got a year's worth of use out of the $60 device. Is that really right? Do all the devices get the same problem? Or do you just have them malfunction in various ways - so that they don't all lose a certain function? But different malfunctions on different lot numbers - so not everybody gets the same 'bad apple'?
I ask this because every one of the electronic products I have purchased since 2000 seem to do the same thing: a Sony boombox, a Zenith video-TV, a Sony cassette-to-cassette recorder, another individual cassette recorder, all purchased brand new and non-functional within a year. Not your brand, but the same genre. I do not mistreat my possessions. They were gently cared for - but stopped working, regardless.
How long should a digital hand-held recorder last with moderate use?
Can you tell me that? I need to purchase another one; so I need to know what I can expect. Your input would be appreciated.---End of complaint.
Needless to say, the fact that anytime a customer purchases a brand-new item and treats it carefully, uses it moderately and as prescribed, he/she should be able to expect to get some good use from it for longer than a year. That is my opinion. I don't know where this complaint goes, but it feels good just to let others know and beware when buying an Olympus product. Get a 5-year service contract!!
This report was posted on Ripoff Report on 05/16/2011 10:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Olympus-Imaging-Corp/Center-Valley-Pennsylvania-18034/Olympus-Imaging-Corp-My-new-60-Olympus-VN-5200-PC-recorder-lost-audio-after-a-year-i-729836. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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