• Report: #662616

Complaint Review: Omeara Ford

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  • Submitted: Tue, November 16, 2010
  • Updated: Wed, December 01, 2010

  • Reported By: Robert — Thornton Colorado United States of America
Omeara Ford
400 West 104th Avenue Northglen, Colorado United States of America

Omeara Ford Unauthorized repairs and damage to my vehicle as it is held hostage! Northglen, Colorado

*Author of original report: Omeara Ford Settles Dispute

*Consumer Comment: "TURKEY SONG"...

*Consumer Comment: Something not clear...

*Consumer Comment: HOLIDAY SHOPPING ALERT: Make sure to 'Google' this- CAR SALES: TRICKS OF THE TRADE- CONSUMER ALERT, and watch how Tori was scammed at a Ford dealership....

*UPDATE Employee: Always Two Sides of Each Story...

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I had my vehicle towed to Omeara Ford in Denver, Colorado for my 2005 Ford F250 diesel not starting and having alarm issues. Two days later I called and found out that the technicians were performing factory recall work without my knowledge and damaged my radiator in the process.

They claim that one of the hoses leading to the water reservoir from the radiator was fixed before and they broke that repair performing their factory recall work that I never authorized. I do not know to date what factory recll parts were replaced.  They claim they got a verbal ok to do this from my wife who knows nothing about vehicles and really didn't understand what they were talking about.

They claim now that I must pay $750.00 for a new radiator and they will cover the labor. A normal radiator price for this truck is $250.00 so they are inflating the price of the whole job to really in essence make me pay for the whole job.

I or my wife have never signed a work order, and have never authorized any work to my engine or radiator. They were aggresive in getting extra work from the factory and damaged my truck in the process. I was told by the Service Manager that this was all they could do.

There are many bad reviews online about this dealership and their practices. I am filing a complaint with Ford, and the State of Colorado for this action against myself. I will also file a claim with the Consumer Fraud Division. Last, but not least I will file a claim in the Small Claims Division of Denver.


This report was posted on Ripoff Report on 11/16/2010 01:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Omeara-Ford/Northglen-Colorado-80234/Omeara-Ford-Unauthorized-repairs-and-damage-to-my-vehicle-as-it-is-held-hostage-Northgle-662616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Omeara Ford Settles Dispute

AUTHOR: Robert Bacon - (United States of America)

I submitted a complaint against Omeara Ford, and I am pleased to announce that we have reached an agreement and I am satisfied with the results. I have no further complaints of Omeara Ford. Brian Beardon the service manager settled the dispute.

 

Thanks,

 

Robert B

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#2 Consumer Comment

"TURKEY SONG"...

AUTHOR: Karl - (USA)

is available at this site.

*Just type in 646259 and it appears as 'Consumer Comment #55' at Ripoff Report #646259.

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#3 Consumer Comment

Something not clear...

AUTHOR: Ronny g - (USA)

Was the owner notified and did the owner authorize a $750.00 radiator?

In other words, did the dealership when speaking to the wife..tell her what the cost of the repair was going to be? This is a critical piece of info.

I am having reservations with this one. I feel pretty strongly that anything a mechanic breaks while working on a vehicle..becomes their problem. That is called liability and all mechanics have to deal with it. I guess you could term it "an occupational hazard". The customer deserves to have the vehicle returned in the same condition it was brought in..plus any repairs that the vehicle was brought in for ONLY, to be paid for.

Now, if as the mechanic claims there was a previous repair that was not done correctly, it really was the dealerships responsibility to inform the customer BEFORE proceeding, and have the customer sign a waiver that the shop is not responsible for any further costs/related damages that occur due to the previous repair, or for the customer to refuse to have any further work done.

That would seem the ethical, proper..and most importantly legal way to go about this. If this report is accurate..I would continue to try to file a damage claim with the dealership if it were my truck. If the dealerships stance is going to be "well the factory mandated us to do the recall repair"..then I suggest that the dealership submit a claim to the factory to be reimbursed for this. It should not be the customers problem, not the way it was handled in my opinion.




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#4 Consumer Comment

HOLIDAY SHOPPING ALERT: Make sure to 'Google' this- CAR SALES: TRICKS OF THE TRADE- CONSUMER ALERT, and watch how Tori was scammed at a Ford dealership....

AUTHOR: Karl - (USA)

when she went to buy a car.

The video is available online.

P.S. Anyone can expose the problems they are having with car dealerships with their Local News Stations. Simply contact all of your Local News Stations, like Channel 4, Channel 7, 9NEWS, & FOX31, and alert the Investigative Reporters and maybe they will expose your problem on TV so others in the community can see what's happening, right?

Good luck.


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#5 UPDATE Employee

Always Two Sides of Each Story...

AUTHOR: Brian Bearden - (United States of America)

Mr. Bacon is right, while performing repairs on his vehicle some previous damage that was repaired elsewhere was broken during service.  These repairs where done inadequetely leading to this scenario.

The verbal authorization to perform Federally mandated recalls on the vehicle at NO charge to the customer was given by the wife which serves in the State of Colorado.  They were not intended to be performed to generate additional income, they were performed as a requirement to address the concern the vehicle had.

O'Meara Ford has offered to take care of labor on the repairs and the customer is responsbile for the parts.  This is meeting the customer half way on the repairs since O'Meara does not feel completely responsible for the previous damages the vehicle had.  This is a truck with 130,000 miles and no service history with this dealer.

Customer is abrasive and unwilling to budge from his opinion and the dealer has decided to not go any further with negotiations at this time.  O'Meara has been in business for 97 years taking care of our customers and it is our official position that we are being more than fair in this case.

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