Do not do business with Omega Stores! I helped my 81 year old father purchase an electric trike from them via the internet. We waited several weeks for it to arrive even though the web site states delivery in 3 to 5 business days. When I called to enquire about it, the man I spoke with was very rude. When the product came, they had sent my father an electric bike instead of a trike. I have the original order complete with product number and description, but this guy says it's my dad's fault. He ordered the wrong item. It's like talking to a wall! I have the information in print - same as he and he's honestly trying to pin the mistake on us.
When I first called to complain he referred me to a number for the ware house. I called and it's the same guy! After that I called the Customer Service number and yep - it's the same guy! I've sent him several emails asking how we get this problem solved. His only response is that my father ordered the wrong item. No offers of how to rectify the situation.
I called the guy this morning, and when I asked him his name, TWICE, he would'nt give it to me and hung up on me. I called 8 times today and left a few messages. This guy is sleazy and rude. I wish I had looked at consumer complaints before I helped my dad order the trike. My father is very disappointed and at this point is out over $1600.00. What kind of a person takes advantage of an 81 year old man?
My father is even willing to have someone drive him from New York to Conn. to take the bike back to the store and trade it for the trike.
Since there is a 15% restocking fee, I'm wondering if this guy is literally banking on the fact that we will have to pay the restocking fee before we get the trike my dad actually ordered. That is, if we ever hear from the guy again.
Andrea, Boulder Colorado