• Report: #731235

Complaint Review: Omni Tech Support

  • Submitted: Thu, May 19, 2011
  • Updated: Mon, January 25, 2016

  • Reported By: Cliff — Seattle Washington United States of America
Omni Tech Support
Los Angeles, California United States of America

Omni Tech Support = lying thieving incompetent computer technicians Los Angeles, California

*UPDATE Employee: Even though we have performed hours of services, per the customers request on May 13th , we have quickly refunded the full amount of $79.99 which customer paid to us on May 11th. This hardly qualifie

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Do not use or trust this Los Angeles, CA company. I was having problems with a newly purchased and installed Microsoft Outlook 2010 it was not sending emails out, but I was receiving them. I was guaranteed 90 days of technical support that is included for the following Microsoft 2010 products . . ., and Outlook was one of them. I went to one of Microsofts links and thought I chose a trusted

partner of Microsoft Omni Tech Support.

On May 11, 2011, in a live chat, the rep (Tech 12/Dan how he identified himself) for Omni Tech  Support, told me that, after assuming remote control over my computer, that it had an infection and therefore the 90 day guarantee was not valid. Then he proceeded to sell me services a onetime charge of $79.99 to fix this problem, or their yearly plan with unlimited tech support for just $199.99. I opted for the onetime fee. Lucky me, as hindsight goes. Before I gave them my VISA card number, I asked three times how long do they guarantee their work 30, 60, 90 days? Finally, Tech 12/Dan, responded and said, As long as no infections enter your computer (I had the technician paste our conversation on the notepad function, so I could document this live chat).  An answer ambiguous enough to allow them to squirm out of guaranteeing their work.

I provided my VISA card information, so Omni Tech Support could proceed to fix this problem. This technician proceeded to dink around for 30 minutes with no resolution. He notified me that he will let MS Senior Technician, David, solve my email problem. I told this new senior technician, David, I have Microsoft Security Essentials and Web Root Anti-virus software, so how did I get this infection. No answer.

As David assumed remote control over my computer, he continued to dink around for almost an hour, namely, going into the advanced settings for Outlook 2010 changing them multiple times with no success. And if there was an infection Omni Tech Support did nothing to scan for one. This senior technician didnt know what the heck he was doing I was watching every move he made on my computer and I could have and did the same changes in the advanced settings without any success. Suddenly, the remote screen goes off/blank and up pops a survey asking me about their service. And for all the questions I answered very dissatisfied. No word from the senior technician that he would work to resolve the problem at a later time or date.

Now, I know that I was taken, and my suspicions were confirmed that I was scammed out of $80 and that the Omni Tech Support technicians are incompetent. I received an email the next day and called the toll free number. I called and spoke to Jennifer (who claimed to be in a call center in Los Angeles although she had a distinct sing song British English Indian accent) telling her I thought their service was horrible and technicians were idiots. But she asked me to give Omni Tech Support another chance to solve the problem. I said, no, and if I did not receive a VISA credit immediately, I would call

the Attorney Generals Office, the Consumer Affairs Office, both in California, where the business is headquartered, and Washington where I live. The next day, May 13, I received an email crediting my VISA account. Omni Tech Support company is more interested is in selling bogus services, not solving your computer problem.

This report was posted on Ripoff Report on 05/19/2011 04:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Omni-Tech-Support/Los-Angeles-California-/Omni-Tech-Support-lying-thieving-incompetent-computer-technicians-Los-Angeles-Californ-731235. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals
We are not affiliated with
Microsoft.  We do not provide in-warranty support for Microsoft. We are an
independent third-party technical support group. The customer contacted us on
May 11th 2011 with an issue with Outlook and paid $79.99 (for a one
time fix issue). Our technician resolved the issue, but the customer ended the
remote access session without confirming the resolution.


We have always been a company
where we want our customers to be 100% delighted with their purchase(s). On the
same day, even though we felt we had resolved the issue, we called the
customers contact number he gave us to request to connect back to us to confirm
the resolution.  We reached his voice mail, so we left a detailed voice
mail and also sent an email to him to the customer asking him to connect back
to us if issue was still unresolved.


On the next day May 12th
2010 we followed up with this customer through another phone call (reached
voicemail again) and an email, but we received no response from the customer.


We, OmniTech Support, daily
resolve thousands of software issues which can be resolved though online by
remote access. It is obvious that some issues are more complex and need more
time and advance trouble shooting steps and sometimes hands-on assistance by
the customer to resolve. Sometimes the computer must be rebooted for the
changes to take effect.


On May 13th 2011
customer called and requested a refund stating that his issue was unresolved,
but while trying to accommodate him, the issue customer ended the session and
never responded to our follow up.


With hundreds of Microsoft
Certified Professionals amongst our technicians, we give remotely managed
computer repair services a new face in terms of great service and low cost. We
do provide resolution for all kind of software issues of Microsoft products.


In spite of spending a great
deal of time on his issue and repeatedly trying to contact him, on May 14th
2011 we refunded the full amount of $79.99 payment he made with OmniTech


The transaction details of the
refund initiated are given below;


Date of Refund: May 14th

Refunded amount : $79.99


Transaction Approved:


Auth Code: 237262504

Ref #: 237252481


On the same day we called this
customer to inform about refund status but unfortunately reached voice mail so
left a detailed voice mail informing him that the refund has been initiated,
also we have sent a refund confirmation email to the customer provided with
transaction details.


Even though we have performed
hours of services, per the customers request on May 13th , we have
quickly refunded the full amount of $79.99 which customer paid to us on May 11th.
This hardly qualifies as a Rip-Off and we are hardly lying thieves! 
Be they right or wrong (some people do try to get something for nothing), we
always want our customers to be happy, thats why we enjoy an A+ Better
Business Bureau rating.
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