• Report: #946190

Complaint Review: Omni Tech Support

  • Submitted: Tue, September 25, 2012
  • Updated: Fri, January 15, 2016

  • Reported By: Sharon — Windsor Ontario Canada
Omni Tech Support
6380 Wiltshire Blvd. Los Angeles, California United States of America

Omni Tech Support Predators Los Angeles, California

*UPDATE Employee: We greatly appreciate Ms. Johnsons patience in this matter and for writing again about the resolution that she received from OmniTech Support promptly.

*Author of original report: Omnitechsupport Redeemed

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I made a simple request to remove an e-mail address from my sign in page and $139.99 and several hours later I realised I was a victim.  A technician went into my registry and alarmed me by telling me my computer was infected and not secure. He was preying on my lack of computer knowledge to try to sell me a contract. I agreed to a one-time fix because he had me convinced my security would be breached and needed immediate attention.

I was then turned over to another technician but I could not see what he was doing because there was a blue screen covering his actions.  He was constantly hitting the refresh button and did download an Anti Malware tool.  I was pressured to say "Yes" that my issues were resolved.  I said the address was removed but I had no way of knowing if the infections were removed. I was told that I must say Yes for their records.  I have doubts that there was anything wrong in the first place as my security system scans regularly and did not indicate a problem.

I would not have been so trusting but I contacted what I thought was the Microsoft company from a microsoft web page. When I phoned their number, I was instructed to type in the omnitech address and give the tech number to the person to which I was talking.  I now suspect that I might not have had an official Microsoft web site. I hope I can prevent someone else from being a victum of these people.They probably know how to stay within legal guidelines but certainly not moral guidelines, preying on seniors like myself.

This report was posted on Ripoff Report on 09/25/2012 02:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Omni-Tech-Support/Los-Angeles-California-CA-90048/Omni-Tech-Support-Predators-Los-Angeles-California-946190. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We greatly appreciate Ms. Johnsons patience in this matter and for writing again about the resolution that she received from OmniTech Support promptly.

AUTHOR: OTS - (USA)

We are glad that issue has been addressed satisfactorily as per Ms. Johnsons expectation and she is happy with our action. We greatly appreciate Ms. Johnsons patience in this matter and for writing again about the resolution that she received from OmniTech Support promptly.

However, we would like to shed light on the customers previous complaint at some extent. We are not Microsoft, we are no way related to Microsoft.  Microsoft sites are not directing their customers to us and never have they done that. We are an independent global Tech Support organization, providing support for any kind of software-related issues to our thousands of customers for last 10+ years and they are satisfied with our services.  We make sure that is communicated to our customers. Our technicians are trained and certified to work on Microsoft products in addition to working on other software, networking, setup, registry and virus issues. Because we are a large organization, if she did a search for a Microsoft-related issue, our
information would appear fairly high-up on the page. 

In this instance, our technician checked the customers computer and examined its performance before attempting any troubleshooting steps. As any troubleshooting may cause various effects on the customers computer, and we have to be sure about the performance of the computer after performing any steps to resolve the issue. We initially checked if there were any corrupted registry and other issues present in the computer. Our technician found some prominent issues that
was impacting her computers performance and we fixed those issues and asked for the customers confirmation. 

The customer tested her computer and she confirmed that the issue was resolved. 

Below is the chat transcript for the issue resolution confirmation:

12:38 AM Sharon Johnston: what are all the things at the bottom of the desk top-Registry editor
Event Viewer etc.?
12:40 AM Sharon Johnston: the issue with the sign in has been fixed but I have no way of knowing if the infections are gone. I trust that that has been done.
12:40 AM Tech 120: Yes, Sharon. Your computer is safe and secure now.
12:41 AM Sharon Johnston: thank you
12:41 AM Tech 120: For updating our records, I would like you to kindly confirm if the issue has been
fixed by replying with a YES or NO.
12:41 AM Sharon Johnston: Yes
12:41 AM Tech 120: Thank you for the confirmation.
12:41 AM Tech 120: Is there anything else I may assist you with today?
12:41 AM Sharon Johnston: No thanks
12:41 AM Tech 120: May I go ahead and end the session now?
12:42 AM Sharon Johnston: shall I click the red X
12:42 AM Tech 120: It was a pleasure assisting you today.

After the issue resolution, Mrs. Johnson did not contact us and it was our hope that we had successfully addressed her every issue that she came to us with. However, on October 03, 2012 we received a fax where the customer expressed her dissatisfaction regarding our services. Immediately, we called this customer and sorted out the matter by providing her a full refund of $99.99, as she was not wholly satisfied with our services.  We want our customers to be 100%
satisfied. We also thank, Mrs. Johnson for her kind words after this was resolved.

We always want our valuable customers to be fully delighted with the service and value they get from us. Thats why we have earned and maintained an A+ rating from the Better Business Bureau. Thats something most competitors cant come close to claiming. Our expert and experienced OTS technicians are always here to assist the customers who really seek assistance resolving their various technical issues at very economical price.
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#2 Author of original report

Omnitechsupport Redeemed

AUTHOR: Sharon - (Canada)

I am writing this in reference to a negative report I posted about omnitechsupport on Sept.25th

I wish to inform everyone that I was contacted by their Customer Focus Services and the issue has been resolved to my satisfaction. Part of my payment has been refunded,an apology issued and the reassurance that the "Tech" involved will be investigated so this does not happen to someone else.
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