- Report: #648599
Report - Rebuttal - Arbitrate
Complaint Review: Omni Tech Support
Omni Tech SupportInternet United States of America
Omni Tech Support FixNow.com BAD BAD , Internet
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First of all, I was intrigued by the Guaranteed Resolution, and free 15 minutes / consultation. I was having a simple problem of my Windows Installer (MSI / Installshield Wizard) freezing up. I tried all fixes I could find online with no success so I gave in and decided to pay for help. Oh boy, was I in for a ride... After 4 hours, yes 4 hours, of watching this guy completely render my computer useless using remote assistance, I finall cut him off and ended up having to do a complete system restore on my computer. The call started with a salesperson trying to sell me a yearly maintenance plan. I refused as I only needed help with one issue. I was told I could pay $49.99 for this issue and it would be resolved. I paid, and within a few minutes had someone all over my computer changing the registry, deleting user accounts, receiving error after error because he had made so many changes to the registry. [continued below]....
To this day, I receive at least 1 phone call and email from these guys in India trying to let them reconnect so they can destroy my computer again. I tried to respond to all the emails but none of their email addresses are valid. I finally got a hold of them and told them they could not fix my computer and to issue a refund and they are only going to issue 1/2 back. All in all, the worst $25 I have ever spent. Do not let these morons into your computer. Call Microsoft Directly. At least they know what they are doing.
This report was posted on Ripoff Report on 10/07/2010 02:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Omni-Tech-Support/internet/Omni-Tech-Support-FixNowcom-BAD-BAD-Internet-648599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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