- Report: #797610
Report - Rebuttal - Arbitrate
Complaint Review: Omni Tech Support
Omni Tech SupportInternet United States of America
Omni Tech Support I have a software issure that they do not seem capable of repairing. I spent hours on the phone watching them trying to fix the issure and even with them doing their best it wasn't good enough. I have Internet, Internet
*UPDATE Employee: We are sorry that her issue still persists. We invite the complainer to provide the sign up details and on what date she came in to us for help and we would be more than happy to assist her.
*Consumer Comment: Their "program".
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I have left email messages on several occasions and spoke to approximately 7 different people, with them all assuring me the problem was fixed. I spent 7 hours watching them take control of my computer and accomplished nothing. I am certain they did the best they could, but frankly it isn't good enough. I have the original problem. One of the Techs tryed to get the error message to go to the recycle bin so I would not see that it wasn't fixed. They are way in over their heads.
After watching them delete things I was most grateful that my computer was even still operative.
After the 7 wasted hours I was ask to renew for another year at a discount price of $139.99, I pointed out that I have only 6 weeks into the service and they were relentless and did not want to hear no. I would like to have my money returned as I have received nothing except a request for more money, and 8 unwanted software downloads.
This report was posted on Ripoff Report on 11/13/2011 03:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Omni-Tech-Support/internet/Omni-Tech-Support-I-have-a-software-issure-that-they-do-not-seem-capable-of-repairing-I-797610. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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