- Report: #935924
Report - Rebuttal - Arbitrate
Complaint Review: Omni Tech Support
Omni Tech Support6380 Wilshire Blvd. Internet United States of America
Omni Tech Support Microsoft Support -Omnitech Support Raises the Bar to New Heights in Deception. My Story- Internet
*Consumer Comment: Omnihelp
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For a couple of days my computer started to have long pauses where my cursor would change to a spinning blue circle and the computer had no response. After minutes the computer would function only to freeze again. To shut off and re-boot worked periodically but, I mainly had to shut the computer off.
Microsoft Essentials was active and I run a full scan once a week. Advance Care System was also monitoring my computer and I run a full scan at least twice a week. It show no sign of viruses. Advance care would defrag and clean my register regularly. I ran multiple scans with my existing software and tried other free malware detectors and came to the conclusion the problems were not viruses but, rather elsewhere. Restore did not work either.
Finally I looked up Microsoft support and called them. Unbeknownst to me Omni Support's phone number is placed under Microsoft Support. (the real Microsoft has their lawyers working to change that as I write) Remote control of computers are the way support is done these days and I have had experience with Microsoft before and understood this practice is the norm. I paid $129.99 for a one time fix. Chatting with the first tech, I knew in the back of my mind, something was wrong. Polymorphic virus was not a term used in tech and I started to argue with him about what he was telling me. Henry Tech#49 insisted I had DNS.changer. That was impossible since I had been to the Government site to check just for this virus. Since, I was with a Microsoft tech (I believed) I assumed Henry was a newbie and I eventually got a "senior Tech".
Chris Tech#111 replaced Henry and started the process of finding my problem. Chris went online and downloaded the free Malwarebyte and ran a quick scan of my computer. I should have known right then and there something was amiss. Chris just cut and pasted a URL to retrieve a trial version of Malwarebyte as well as other software. Lo and behold there was Rogue.Security virus found by Malwarebyte. Now, that was not possible. I started to argue with Chris about the impossibility of Rogue being on my computer. I had just ran my multiple virus full scans and registry cleaner before shutting down the computer. The very next boot was with Omni Support and the only person to access the web was Chris. I showed Chris the logs of my scans and the date and time stamps associated with the logs. The best and most logical explanation to me is that Chris actually planted the viruses on my computer through one of the programs he downloaded to my computer, which he did with out my specific permission. Viruses seems to be the only reason all the malfunctions occur as far as Omni support is concerned.
Chris insisted the malware programs I had was not able to detect Rogue. I have two other computers running next to me and I immediately check the websites to determine if Chris was right and found the header for Microsoft Essential saying it detects as well as removes the Rogue virus whenever my computer was on. Advanced Care Systems does so as well. I confronted Chris and the excuses he had was unbelievable. Chris stated these programs don't work because these programs were loaded on my computer and the virus infected them. The BS was getting thicker by the moment. I told him it was his company's program (Microsoft). It was at that moment I discovered I was not with a Microsoft tech but, that they were in "partnership" with Microsoft. Chris insisted he had fixed my computer and I had enough from this hack. I had been at this for eight hour.
When I tried to reboot my computer it would not come back on. I called Omni Support back because I wanted a refund which, I was promised to receive but, not before I got there direct phone line. I do believe they will refund the money.
The following morning (Today Sept 1) I started to try to fix my computer. Some how a friend was able to get on to a Dos windows to open and start windows 7 in a safe mode and from there get back to a functioning level to try to repair the damage Tech#111 caused on my computer. Unfortunately, while I was on the other computers checking websites Chris had enough time to delete necessary files from my Registry. Not only that, all the different restore files were missing in multiple locations. Also a complete wipe of website visited was accomplished. I had set up my browser to to retain the history of my visits. It's amazing to me how much was deleted while my back was turned away from Chris.
Programs to retrieve recycle bin deletions were not able to retrieve the specific file I was looking for to restore my computer. I did find a lot of temp files though. I have spent all day to get to where I am now, about 12 hours. I am now where I was before my initial phone call to Omni support outside of those files I couldn't retrieve. Now I need to fix my original problem. The funny part is Omni support promised to fix my computer. They gave me a phone number last night to call today so a tech could fix my computer. No way would I trust Omni support to touch my computer again and yet I dialed that number. Honest to God, it was the real Microsoft support number.
P.S. A rep from Omni support probably will refute my story. I say let Chris tech#111 and I take a lie detector test and show the results right here at RipoffReport.
This report was posted on Ripoff Report on 09/01/2012 08:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Omni-Tech-Support/internet/Omni-Tech-Support-Microsoft-Support-Omnitech-Support-Raises-the-Bar-to-New-Heights-in-Dec-935924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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