- Report: #1027951
Report - Rebuttal - Arbitrate
Complaint Review: Omni Tech Support
Omni Tech SupportInternet United States of America
Omni Tech Support fraudulent, dishonest, misleading, Internet
*General Comment: OmniTechSupport/Fixnow.us is not Gold partner
*UPDATE Employee: We are an organization, where we always try to provide the best services to our customers who truly need our support. Thats why we have earned and maintained an A+ rating from the Better Business Bur
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After several exchanges, I asked the tech if Omni Tech Support was part of Microsoft. He answered that they had been handling technical support for Microsoft for 11 years.
However, instead of answering my question as to how to solve my problem with my Outlook contact list, he said he needed to check my computer, and asked for permission to look at it remotely. I agreed, and he did so. He used something called "Smart PC Care" to scan it, which supposedly found many, many problems.
After scanning with "Smart PC Care," he said my computer was corrupted and infected and needed significant work to solve my problem. When I asked what that would entail, he said it would cost $299. I expressed surprise and asked what other options might be available. At this point, he began to tell me my computer was in dire need of his help, right now; otherwise things would get much worse.
Too late, I realized something was very wrong here, and got off the connection. I removed "Smart PC Care" from my computer, scanned for viruses and malware (none found). Later, I found that the solution to my problem with my contact list was something easily done in about 5 minutes, with the right knowledge.
He deceptively portrayed his company as connected with Microsoft, and then preyed upon my fears of a "corrupted and infected" computer to try to sell me a ridiculously inflated service, and never answered what turned out to be a very simple question about correcting a problem in Outlook contacts.
This report was posted on Ripoff Report on 03/13/2013 06:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Omni-Tech-Support/internet/Omni-Tech-Support-fraudulent-dishonest-misleading-Internet-1027951. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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