I looked on-line for an answer to a problem I was having with my Outlook contacts. I found a site that offered Outlook technical support and called it (877-223-9261). After listening to my problem, the representative connected me with Omni Tech Support, tech #40, an on-line chat connection.
After several exchanges, I asked the tech if Omni Tech Support was part of Microsoft. He answered that they had been handling technical support for Microsoft for 11 years.
However, instead of answering my question as to how to solve my problem with my Outlook contact list, he said he needed to check my computer, and asked for permission to look at it remotely. I agreed, and he did so. He used something called "Smart PC Care" to scan it, which supposedly found many, many problems.
After scanning with "Smart PC Care," he said my computer was corrupted and infected and needed significant work to solve my problem. When I asked what that would entail, he said it would cost $299. I expressed surprise and asked what other options might be available. At this point, he began to tell me my computer was in dire need of his help, right now; otherwise things would get much worse.
Too late, I realized something was very wrong here, and got off the connection. I removed "Smart PC Care" from my computer, scanned for viruses and malware (none found). Later, I found that the solution to my problem with my contact list was something easily done in about 5 minutes, with the right knowledge.
He deceptively portrayed his company as connected with Microsoft, and then preyed upon my fears of a "corrupted and infected" computer to try to sell me a ridiculously inflated service, and never answered what turned out to be a very simple question about correcting a problem in Outlook contacts.