• Report: #1019684

Complaint Review: Omni Tech Support

  • Submitted: Sun, February 24, 2013
  • Updated: Tue, January 05, 2016

  • Reported By: MrB — Plainview Texas United States of America
Omni Tech Support
Internet United States of America

Omni Tech Support omnitechsupport person's name is carl and another name for it is called Fix Now support. I just called it again. Efin bastards!!! they got my information and never fixed my computer...they also wanted me topay...F U!!!! 159.99??? Il just BUY me another one!!! Internet

*UPDATE Employee: We are an organization, where we always try to provide the best services to our customers who truly need our support.

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I called for help on my computer and the so called "Microsoft customer service Omnitech" lady said that they were goin to transfer me to a tech and that they were goin to charge me a fee of 159.99  if they needed to do extra work on my computer. But all i wanted was to fix my Email address. THATS ALL.

They wanted to get my email address and my password. I asked if they could call me because i have "trust issues" but they said it be better for me to chat with them...for what my personal information??? you got me F---ed up!!!! So i asked "how do i know you're not a fake person"

He just said that if he could access my computer for further work. I told him no. For what??? He didnt respond. So i told him if i give it to him will he call me. He said he would so I sent it and then i asked him if he can call me on my number. I sent him my number and he replied that he can not make customer calls to fix this problem. He kept bugging me about accessing my computer. I told him if he doesnt call me or tells me whats goin on or why he needed my information and why he needed to access my computer, then i was goin to call my lawyer and tell them about this so they can deal with it. He got offline.

So what does that tell ya, Scamartists!!! Fraud and FELONY!!! A HOLES!!! I better not get any dumb mail to my house or any prank calls!!!!

Oh that techs name is Carl and the ladies name on the phone sounds like people from india or somthin...i just called again and they said that they technician was disconnected, But how the hell they disconnect if they were typing me so fast??? They love to lie hu...Thanks for the fraud!!! Jerks!!! 

This report was posted on Ripoff Report on 02/24/2013 07:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Omni-Tech-Support/internet/Omni-Tech-Support-omnitechsupport-persons-name-is-carl-and-another-name-for-it-is-called-1019684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

We are an organization, where we always try to provide the best services to our customers who truly need our support.

AUTHOR: OTS - ()

OmniTech Support is online technical support organization and in order us for to check an issue in detail, we often need to have access to the customers computer to diagnose and fix an issue, just like an in-store technician would. Thats the whole point of remote online support.  We access the customers computer using a well-known and trusted remote 3rd-party access tool called LogMeIn.

Our process is very transparent and customer can monitor every steps performed by our technician. We also can definitively prove what has transpired. If a customer wishes, they can immediately terminate the remote access by a simple mouse click. Every remote access is recorded. We need the name of this person and the date of this person allegedly contacting us, so that we can retrieve the recordings and investigate the alleged issue.

This person has apparently misunderstood our representative. We dont need password to fix any email issue. The chat may disconnect due to fluctuation in internet connection or due to a connectivity issue. We provide support through remote access and can resolve technical issues on any customers computer. We are an organization, where we always try to provide the best services to our customers who truly need our support. However, this customer didnt pay us anything and we dont even know if he was a real customer.
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