- Report: #690384
Report - Rebuttal - Arbitrate
Complaint Review: Omni Tech
Omni TechInternet United States of America
Omni Tech Support: Incompetent Techs, Poor Service, Refusal To Cancel My Account, Internet
*UPDATE Employee: Omnitechsupport
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I was referred to them by Microsoft to fix an Outlook problem. The pushed a one-year contract before they worked on the problem, assuring me it would cost more than the yearly contract to resolve my problem, so I signed up.They never did fully resolve my problem.
Then came the monthly maintenance problems. Every month they would contact me to remind me that I was scheduled for maintenance between 6 PM and 6 AM, asking me to leave my computer on. Each time I did, checking it throughout the night, and saw that nothing had been done. And without fail, the next day I received a follow-up email telling me my computer had been offline, even though it was not, and to contact them to reschedule.
Each time I rescheduled, they offered to do the work at that time, but there would be 10 or 15 minutes at a time where they would not communicate with me, and when I asked if they were still there, they would say "yes" but that they were waiting on something. After being stalled for 30 minutes or more, I would tell them I had no more time to wait, they would tell me they did not have any service technicians available, and I would have to reschedule. Couldn't they have told me that to begin with?
This scenerio happened several months in a row. Two weeks ago I told them to cancel my account. I was too frustrated to continue. They said they understood, and then began the maintenance that they were only moments earlier unavailable for. I repeated over and over and over again that I wanted to cancel my account, but they proceed as though I had never said this.
My frustration level peaked so I logged off. Since then I have received phone calls and emails from them daily about rescheduling.
Their web site indicates they are based in Los Angeles, but every person I had contact with by phone had a heavy Indian accent, and every person I worked with online had language issues. They still call every day. They still write every day. They will not leave me alone.
This report was posted on Ripoff Report on 02/03/2011 01:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Omni-Tech/internet/Omni-Tech-Support-Incompetent-Techs-Poor-Service-Refusal-To-Cancel-My-Account-Internet-690384. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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