- Report: #1043593
Report - Rebuttal - Arbitrate
Complaint Review: OmniTech Support
OmniTech SupportInternet United States of America
Omni my bad experience with Omnisupport, Internet
*UPDATE Employee: System File Checker scan and Operating System download consumed most of the troubleshooting time which also depends on the system performance and the internet speed
*Author of original report: Took 32 hours for Omnitech to reinstall (only my hlp file.
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My help files were accidental deleted. I knew I couldnt uninstall and install them back without losing my data. I did not know how to get only the help files from the install DVD to load back into Windows 7. I went to Microsoft Community to find help. I assumed they were more familiar with Windows 7 and it would be a fast simple solution reloading the missing files. My computer was preforming beautiful before the techs tried to reinstall the help files.
April 11th, 11:00 A.M contacted Omni to reinstall the help files. I have never been had so pressured to upgrade to a better plan with a six month warranty and etc. in my life. Finally I told the tech to fix whatever he could with the money I had already paid. Then he started telling me about all of the numerous problems on my system. Finally after the first tech realized he wasnt going to be able to fraud me with his deceiving information, he started tests, checks, helps, and etc. We got disconnected several times. I called the phone support twice but couldnt understand a word the woman said. I asked her if there was anyone that spoke English that I could talk to. No reply.
Every time I was able to log back onto the Internet help, I was assigned a new tech and they went through the same test, checks, reinstall programs, and created new issues that had to be addressed. They worked the entire night trying to reinstall the one file and fixing all the issues they created each time they tried to install files. Twenty six hours later, the tech was still working on fixing the issues. They kept telling me it would be fixed soon. Four or five times the tech said the issues were fixed and the system was working property. I went back on the system and found new problems they created. I logged back onto your internet tech help. Same bull over and over.
I couldnt download any photos to or from e-mail. They had to straighten my library files, which they messed up. My Comcast voice mail would not work. They had to redo the path to photo files and straighten it up. My Firefox and bookmarks were connected to another program they installed and wouldnt work. I had to go to the store and by a DVD. Once when they tried installing one of their programs the system said wasnt enough memory. Then tech asked me if he could uninstall updates.
I told him no; because, Microsoft sends updates security patches to protect your system against the latest virus. They had to reinstall the printer. They asked me numerous times for me to type my Windows 7 confirmation code in. I told them that I could read. Next they insisted that my Windows 7 was not an original. I told them I purchased it from the internet Microsoft Store. After insulting me numerous times with repeated questions because they assumed I was retarded or was giving them incorrect information because they couldnt fix the issues, they realized, I was not the one wrong.
April 14th It took nearly thirty two hours for the techs to install the help files. I have never experienced this magnitude of problems in my forty years with computers. I know enough about computers to know that any professional tech would not have taken over an hour to reinstall the one deleted file. I was charged twice the amount that I was charged in past experiences. If I am not compensated for the mental anguish I experience for the extended length of time, almost thirty two hours, I am going to protest loudly.
This report was posted on Ripoff Report on 04/16/2013 03:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/OmniTech-Support/internet/Omni-my-bad-experience-with-Omnisupport-Internet-1043593. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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