- Report: #830527
Report - Rebuttal - Arbitrate
Complaint Review: OmniTech Support
OmniTech Supportunknown Internet United States of America
OmniTech Support ? computer optimization, new incident, Internet
*UPDATE Employee: As Mr. Frank is our customer, we would be happy to assist him regarding the issue. If the issue can be resolved within FREE 15 minutes support, our technician will be glad to resolve the issue.
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After 2-3 hours, they were able to optimize my computer (in fairness, it does run a bit faster), but they also disabled my function key and a few other items - they stated I could recontact them if there were still problems.
In contacting them tonight, they told me that the incident was considered closed and I would have to pay again - this after already paying $60 for their services.
They were able to speed things up, BUT a few things have "disappeared" or no longer function - this should be a customer's choice and not imposed on us...
I will CC this to SONY and let them know - I do not want to have this drag on; all I want to do is get things running and be done with it.
This report was posted on Ripoff Report on 01/29/2012 03:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/OmniTech-Support/internet/OmniTech-Support-computer-optimization-new-incident-Internet-830527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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