• Report: #786188

Complaint Review: OmniTech Support

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  • Submitted: Fri, October 07, 2011
  • Updated: Mon, October 10, 2011

  • Reported By: conradw — reno Nevada United States of America
OmniTech Support
Internet United States of America

OmniTech Support scammed my elderly dad into paying for useless tech support Internet, Internet

*UPDATE Employee: We are not a scam, we do not phish, or engage in any unethical practices, as we provide cost-effective support to thousands of satisfied customers a day.

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My elderly dad got scammed into paying $99.99 for useless tech support via a phishing scam. He spent a couple hours with three tech support agents talking him into paying for "escalated tech support" issues. These guys used Logmein.com's Rescue product (which is legitimate) to login to my dad's computer to run av scans of his computer. Basically they bait you with an ad, then talk you into thinking you have a problem with your computer, then they get your credit card info and address before they can "fix" your computer.

This report was posted on Ripoff Report on 10/07/2011 06:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/OmniTech-Support/internet/OmniTech-Support-scammed-my-elderly-dad-into-paying-for-useless-tech-support-Internet-In-786188. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We are not a scam, we do not phish, or engage in any unethical practices, as we provide cost-effective support to thousands of satisfied customers a day.

AUTHOR: OTS - (USA)

As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually transpired.  Suffice it to say, we are not a scam, we do not phish, or engage in any unethical practices, as we provide cost-effective support to thousands of satisfied customers a day.  That's why we have earned and maintained an A+ rating from the Better Business Bureau. 

We need more details from this person as to who his elderly father is, his email address and on what date he came in to us for help.  As he claims that our technician spent three hours on his father's issue, the price charged is certainly a fair one for that amount of work. Plus, the $99.99 fee is (or may be) for a subscription plan, which is more support than just a one-time issue resolution. With subscription plans, our customers get monthly system optimizations, plus support on unlimited issues for their one-time charge. 

If the customer can have his father recontact us, we can research his issue.   In that way, we can fill him in on what the issue was and how we resolved it. Sometimes, resolutions need the system to be rebooted (which disconnects us) and the customer getting back to us to confirm the issue resolution.  If his issue has not been resolved, we would be happy to continue work on his issue until it is resolved and to provide a full refund if it cannot be resolved.
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