- Report: #871497
Report - Rebuttal - Arbitrate
Complaint Review: OmniTechSupport
OmniTechSupportInternet United States of America
OmniTechSupport Refuse to issue the refund they said they would after I spent 4 days trying to resolve the problem Internet, Internet
*Consumer Suggestion: Make sure you remove their software!
*Author of original report: OmniTech Support
I requested a "ONE TIME" service charge of $99.99. The tech offered my a plan for $199.99 for
On April 3, they charged my account $299.99. They did refund $100.00 on April 6. BUT......
prior to that I gave them one last chance to correct the problem.
I sent them the following E-mail.
I just spent over two hours with THREE of your support people, Andrew, Gary and Charles beginning at 8:48 AM PDT... it is now 10:55. Charles wanted to UNINSTALL my AVG Internet Secuity software.
AVG has been very good for me for over 3 years. I said ABSOLUTELY not.
Since Omnitech was not able to resolve the issue after spending over 15 hours with your people
and have had no success, I no longer wish to contine with Omnitech Support.
THERFORE, I am requesting a FULL refund.
This E-mail was sent to ADAM at email@example.com
They still owe me $199.99.
I would NOT recommend this company for software support
This report was posted on Ripoff Report on 04/20/2012 04:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/OmniTechSupport/internet/OmniTechSupport-Refuse-to-issue-the-refund-they-said-they-would-after-I-spent-4-days-tryi-871497. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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