- Report: #821873
Report - Rebuttal - Arbitrate
Complaint Review: Omnitech Support-L.A.
Omnitech Support-L.A.Los Angeles, California United States of America
Omnitech Support-L.A. Omnitech support sucked Los Angeles, California
*UPDATE Employee: We, Omnitech always believe in the customer satisfaction, so we have refunded the customer the rest of the full amount of $299.99.
I called Diskeeper, which is what I should have done in the first place, but I thought MS would send me to where I should go for support. At any rate, Diskeeper solve the problem for free in about 20 minutes. I chatted with Omnitech Support again, told them that the error returned again, told them what I had done and asked for a refund. The refund was initiated and I received an email 3 days later that my refund went through with a $49.99 fee taken out for "initial problem resolution". I called the company and was told, after about 20 minutes that the fee would stand because I had told the tech that the error code was gone.
Long story short, I should have looked at the other reviews that said pretty much the same thing that I am complaining about. A fee was charged to fix a problem, and then the problem came back. I would NEVER recommend that anyone use this company. Their solution tomy Diskeeper problem ended up being to turn off Diskeeper and charge me for optimization that I could have done myself if they had only really "fixed" the problem. Be very cautious!
This report was posted on Ripoff Report on 01/12/2012 03:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Omnitech-Support-LA/Los-Angeles-California-/Omnitech-Support-LA-Omnitech-support-sucked-Los-Angeles-California-821873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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