• Report: #901393

Complaint Review: Omnitech Support

  • Submitted: Fri, June 22, 2012
  • Updated: Fri, January 22, 2016

  • Reported By: Roadrunner55 — Other Canada
Omnitech Support
Los Angeles, California United States of America

Omnitech Support Unethical practices?? Fearful for my internet security. Los Angeles, California

*UPDATE Employee: We, at OmniTech Support, are not a scam and do not engage in ripping off people; we provide cost-effective support to many thousands per day. We do not do any phishing or any other unethical practices

*Author of original report: Update

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Today, after having some issues with Windows Live Mail, I connected to this company through a search that I truly believed to be a microsoft site.  Even though I attempted access by telephone, I was put on to the internet chat with a lady, Eileen.

I described the problem at which time she asked to allow remote access to my computer, to which I consented (permission given for One Time Only, thank goodness).  She then asked me to log into my email account through a login that I had not seen before.  Well, surprise, surprise, it did not accept my password and she asked me to give the password on the chat.  Stupidly, I did so, with red flags going off in my head, as I have always considered myself to be pretty savvy in this area, but for the first time in my 20 years on the internet, I did so, still thinking that this was a direct link from Microsft (silly silly me....I am still kicking myself!)

After a few minutes, she reported that I had a polymorph virus which could be cleaned for a nominal fee, and when I asked about this fee, she proceeded to describe this Assurance program, for $299.00.

I may be slow, but not dead, and at this time I questioned where on the Microsoft site I could find this Assurance Program, and I know that at one point I asked if I was chatting with a Microsoft technician.  The answer I received, was a generic one of sorts, and instead of being led to a Microsoft site, I was brought to the Omnitech site.

Within a very short period of time, the ability to add a statement to the chat box had terminated.

After approximately 20 years on computers, I can honestly say I immediately felt a sense of dread that both my email and my internet security had been compromised.  I have closed my Windows Live Mail account, I contacted my ISP and had my password changed, and I am in the process of scanning my computer with numerous scanners to ensure that my computer has not been compromised.

When I did a search on this company, and I have found very little (not even Wikipedia!).

In my humble opinion, be afraid!


This report was posted on Ripoff Report on 06/22/2012 12:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Omnitech-Support/Los-Angeles-California-/Omnitech-Support-Unethical-practices-Fearful-for-my-internet-security-Los-Angeles-Ca-901393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

This person obviously had some computer-related issue, which is why he contacted us. However, he is totally incorrect that Microsoft sites are directing customers to our site. We are not part of Microsoft, however we are certified to work on Microsoft products, and we are a very large tech support company,with thousands of satisfied customers. Therefore, if the customer did a Google or Yahoo search on Microsoft Windows Support or Windows Live Mail support,  wed come up in a prominent position. Initially, this person called us and our representative assisted him to get connected to one of our technicians who could, eventually, resolve the issue through online remote access. Thats the reason we got him connected to our technician through online chat. Sometimes, a few issues require voice support only, which we also do.  But, in this instance, it was necessary to access the computer remotely to resolve the issue.

Initially, we asked this person to test his email accounts username and password by logging in to his/her provider's webmail, but the login window seemed strange to him!  However, the login details might not have been correctly typed and it resulted login failure, saying, the password is incorrect. Therefore, we requested him to ENTER the password again himself. We did not ask him to disclose the password on chat. Somehow, he misunderstood this clear direction.

A possible reason for a correct user-name and password failing in  Windows Mail is one of account corruption. One thing we would try as a possible quick-fix is to delete that corrupted email program entirely, reinstall and restart Windows Mail, then recreate that same account. Therefore, we ran a 3rd-party PC scan to see if anything was corrupting the account and it produced a result, showing that a polymorph virus had corrupted the Windows Email account. Our technician conveyed the result to this person. As our System Assurance Programs are very beneficial and are effective in maintaining any computer always bug-free and as it benefits our subscribers for our plans economical price (including unlimited remote access tech support), we offered a choice of those assurance plans to him.  Even our single issue pricing is quite affordable. This person had been shown those assurance plans on our website (www.omnitechsupport.com ), where every detail is highlighted right from the beginning. We also CLEARLY told him that we are not related to Microsoft and that we are independent support organization since our founding in 2000. We never passed ourselves off as technicians from Microsoft.

Unfortunately, the chat session was disconnected due to drop in his internet connection. Immediately, we called this person and requested him to connect back to our technician in terms of resolving the issue. But he chose not to connect back and declined our offer; which he did mention later in the Rip-Off Report website.

We, at OmniTech Support, are not a scam and do not engage in ripping off people; we provide cost-effective support to many thousands per day. We do not do any phishing or any other unethical practices. We neither ask nor record anyones sensitive data like email, password and we have never done so. We are very transparent and our processes are very reliable and we provide satisfactory services to our customer, which is why OmniTech Support has been awarded with an A+ rating from the Better Business Bureau.

Needless to say, this complaint is totally groundless and we think, its a questionable practice to post such unrealistic comments, as competitors who cannot match our price and services often do just that.
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#2 Author of original report

Update

AUTHOR: Roadrunner55 - (Canada)

In fairness to the company, I will update that since my original report I received a voicemail from the company advising me that our connection had unexpectedly terminated and that I would be reconnected if I returned the call.  I have no plans to return the call based on my experience in general and the fact that I was asked to give my email password; a questionable practise.
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