I was promissed by Omnitech support that they could repair my wireless data card/driver on my Sony Vaio Laptop even if they had to write the code to do so. The card worked with Vista but failed with Windows 7 upgrade. Omnitech convinced me to pay the one year fee (approximately $200) and they would fix my computer, guaranteed!
They tried for hours over several days. They could not repair it and never attempted to "write new code" as they stated. I asked for my money back and they refused. I twice tried to get my money back without success. When a company says they can solve your problem and that was the entire reason you paid for the service then in my opinion they have to fix it or refund your money!
To make matters worse Sony was the one who recomends them (contracts with them) and hands you off to Omnitech Support. Sony has a responsibility to be sure the company they contract with represents Sony's best interest. In this case and all the cases I have read on this site and others, is Sony making a big mistake contracting with Omnitech Support? I sure think so!!
I have twice before purchased Sony laptops. Not anymore! I just purchased a Lenovo T410S. Sony you deserve that and *#F*#* to Omnitech Suport.
People save your money. Go to a reputable computer company in your local area. You'll be doing yourself a favor by being able to walk in and get help face to face and you will support your area's businesses. I now use a local computer company in town, they know what there doing and fair in price.
I filed a complaint with the BBB today and plan on following this complaint up with a letter to the Minnesota attorney general and to the Sony corporation. Be sure to file your complaints!!!