• Report: #840565

Complaint Review: OmniTech Support | Ripoff Report Verified Safe™ ..businesses you can trust. Commitment to customer satisfaction. Seamless protection with state of the art technology – that's what Omni Tech promises customers. Helped over 50,000 individual clients with technical support issues each year.

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, February 16, 2012
  • Updated: Wed, March 21, 2012

  • Reported By: Steve — Lompoc California United States of America
Omnitech Support
Internet United States of America

OmniTech Support REVIEW: Omni Tech Support commitment to total customer satisfaction. Omni Tech Support’s approach is to treat each customer with respect. “Always committed to 100% customer satisfaction regardless of the necessary persistence.” Los Angeles , Californa
*UPDATE: Omni Tech Support pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Omni Tech Support recognized by Ripoff Report Verified™

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to OmniTech Support for its commitment to excellence in customer service.

Ripoff Report’s discussions with Omni Tech Support have uncovered an ongoing commitment by the company to total client satisfaction. Omni Tech Support has worked hard to improve customer service to ensure that all clients will be satisfied with their online tech support plans and join the hundreds of thousands of customers that are satisfied with Omni Tech Support’s service. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Omni Tech Support listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services. [continued below]....
.....
Armstrong Steel is Rip-off Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report is based on comments made by Mark Haverman, Shiymy Bayer, and Dominque Porche-Goode during an on-site inspection held by a third party verification company with no biases toward Customer Focus Services.

Customer Focus Service’s (CFS) target market is anyone with a computer that is trying to use it primarily for work purposes that are having problems or issues needing to be resolved which stops them from being able to accomplish tasks. The company has been providing technical support for large corporations and companies. They feel they are very skilled at solving large issues as they have been in business for over 12 years. CFS states they have resolved close to half a million issues which provides their strong expertise and development of a deep knowledge base of issues that can be resolve over that period of time.

The typical experience that a customer may experience when working with CFS starts when the client calls in about a technical problem. The client will then explain the issue and CFS will describe how to fix the problem and how much it will cost. The company then sends the client an agreement of this term which is to be signed and sent back. From there, the company works with customers to fix problems. If for some reason CFS cannot fix the problem they will refund the customer’s money and tell them where the next best place to get the item fixed.

Most of the company’s advisement in products and services is handled in the sales department. They are trained to see symptoms and know what can be done to fix issues but are not trained to do them in that department. The sales department knows general things like if X is happening then Y would usually be the answer and they’ll recommend that. CFS has all the reps ask them if everything has been resolved during the course of working with the client. They take notes during the conversation and have the reps go through each point to ask them if there is anything else they can do. The company recently started sending out a survey to everyone after they have spoken with them. It is about 10-12 question survey asking all different aspects of their experience such as: How quickly was the issue resolved? Was the issue resolved to your satisfaction? How knowledgeable was the rep you spoke to? How would you rate them? Do you have any comments? The company states they are constantly asking the customer for feedback, what their thoughts are and what they want them to do. They ask the customer what they want and if it is in reason the company tries to accommodate the request.

STATED IMPROVEMENTS FROM OMNITECH SUPPORT.

Omni Tech Support has taken step to improve our customer service by hiring a team of expert customer service personal that work right here, with the CEO, in the corporate office. This enables us to see directly into what issues customers are bringing to our attention and we can roll out the necessary improvements and changes with moments notice, as the heads of the team work in the same office as the management.

In working with customers to make sure they understand their purchases, the company feels they have developed a pretty solid system. When the customer signs up, CFS sends them the terms of service and anything relevant to what they offer. Additionally, the company sends them an ecosign summarizing what they are paying for (the price, what is included, etc.) and the customer has to sign and send it back. After that is completed, the company will then work on their computer. The customer has to acknowledge they know what the company is doing and they agree with the charges.

Customer Focus Services wants to be able to cut the time it takes to resolve an issue. Mark Haverman stated, “Many times a customer’s computer is slow or there are issues with the computer speed or the Internet speed and we are constantly looking for ways to decrease the amount of time it takes to diagnose the issue and to resolve the issue. To that effect we are increasing our knowledge base to make sure that the agent tech support has the most current information about that issue and the fastest way to fix that. There’s still improvement to be made when our tech support is having trouble so instead of having a technician to sit there and try to work it out their self, we escalate it to a higher level much quicker. We’re investing in automated tools that will help fix the issues. There are a number of initiatives that we are in the process of that will reduce the amount of time it will take to resolve the issue. That is probably our number one thing that we need to do as an organization in order to provide a better level of service to our customers.”

The company states when resolving complaints it is taking too long to fix an issue. To remedy this, CFS basically focuses on the issue, is thorough and acts as quick as possible. They feel they actually have a knowledge base that lends to anytime anything is ever happened in any computer and was resolved successfully its added to their knowledge base. When a customer contacts the company they can discover what the problem is so that the lower tier technicians will look through the knowledge base and see what works to try first. The company is working to speed up their processes.

Dominque Porche-Goode recalled an instance of working with a customer stating. “We had somebody from Canada who we connected his computer but his computer was painfully slow so we couldn’t run scans. We had him send his computer to us and we paid for his shipping. We tried to fix his computer here but it was so badly infected so we bought him a new laptop. He wasn’t satisfied in the beginning because it was taking too long and the techs were telling him his computer wasn’t working fast enough to have it scanned.”

Since the company has received complaints through Ripoff Report, they have started sending out surveys. Additionally, they have been following up with customers closer to when they have been escalated. The company also notes they have been taking a lot of inbound calls in their corporate office. If a customer calls the main line and it is not resolved right away they will take it in the corporate office. The difference between their office and the other office is that they can do whatever we need to in their corporate office.

Customer Focus Services feels the Corporate Advocacy Business Remediation and Customer Satisfaction Program commits to certain standards of how to deal with customers by making sure that important issues are dealt with appropriately. The company states they resolve the issues for customers or we provide them with a refund and have a number of different 24/7 customer service and support reps if they have an issue we get it resolved quickly. Mark Haverman stated “The CAP program is our commitment to following Ripoff Report’s guidelines of providing our customers a quality experience.”

Within the company’s upper management they state that they want every customer satisfied. Mark Havermen mentions, “Sometimes we cannot resolve the issue and the customer still has an issue that is beyond our capability. In that case we issue a full refund but there can be a situation where the customer still has a problem and we can’t help them. We refer them out to an offsite technician or the manufacturer and tell them we try to do whatever we can do to make the customer satisfied whether it is a full refund or a gift certificate. There have been times where we paid for the shipping for them to send the computer to our office to fix. We try to do whatever we can do to satisfy the customer within our abilities. We have learned the speed of resolution is really important and having 24/7 customer service is important. We definitely have learned things from the feedback we are getting and we have definitely built a better business from it.”



Omni Tech Support / Statements from the owner.

Omni Tech Support has grown exponentially in the past few years to become one of the leading online tech support companies available. We have also doubled and trippled our efforts to be the best provider of 3rd party support for Microsoft products, and offer ongoing training and tips to both our staff and clients alike to ensure that the highest level of support is always available. Omni Tech Support is committed to cutting edge technology; by hiring an executive R&D department that tests the latest and greatest in tech support, we ensure that everything we do is cutting edge and will help our clients to the best of our ability.

Omni Tech Support's service team have expressed that they feel very confident doing their job. The project manager at Omni stated "The research and development team is absolutely amazing. We can login in the morning to the ever growing K-Base and find hundreds of updated articles, service materials and references that we didn’t see the previous day. With support at the level, it is understandable why we are referred to as experts.”

"Satisfying a customer’s expectations to our best ability is the best sign of growing success". Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: “Omni Tech Support truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."

In summary, after our investigation, which included discussions with the CEO of Omni Tech Support, and many of his past and current associates, Ripoff Report is convinced that Omni Tech Support is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. OmniTech Support technical staff did just that with no problem.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

---------------------------------------

Omnitech Support Barry OMNITECH SUPPORT: LIARS AND THIEVES (I can prove both) Internet

On Wed., Feb.15, 2012 I telephoned Microsoft support about system errors that occurred after a M/S update, including not being able to open WORD documents. They connected me to Omnitech Support. I spent two hours in a computer-sharing dialogue with rep."Barry", during which time he cleaned some polymorphs from my system, then stated that I could no longer use word. I told Barry that my contract with Omnitech stated "no resolution, no payment" and that I wanted a refund for my $79.99.

He argued with me for a long time and tried on three occasions to trick me into saying "okay" (authorizing payment-due procedure) THAT'S THE THIEVERY. I told him, resove issue first, payment after. He argued with me more. And more and more. Finally, he installed the most second-rate, unstable world processing program I've ever seen and told me that "It does everything WORD does" THAT'S THE LIE. After two minutes of testing the program, I told Barry that it was garbage, and I wasn't going to pay $79.99 for it. He argued more. And more.

Two-hour story made short, I ended up paying him $35 for the cleaning, with a refund of $45 (that I will believe when I see it).  For two hours this jerk did everything within his power to lie, cheat or coerce me into paying $79.99 for an unresolved issue that their contract says I owe nothing for. I have the entire dialogue on record, and am sending it to the BBB (with whom Omnitech is "accredited") and to their State Attorney General's office, as soon as I find out what state they are in.

This report was posted on Ripoff Report on 02/16/2012 08:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Omnitech-Support/internet/Omnitech-Support-Barry-OMNITECH-SUPPORT-LIARS-AND-THIEVES-I-can-prove-both-Internet-840565. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Omnitech Support

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals
Mr. Robert Smith called us on February 15, 2012 saying that Microsoft Word Starter was not working after the Windows updates were downloaded in his computer. Our representative handled the call and assisted him to get connected to our technician. Then our technician handled the chat session and requested for one time remote access to his computer. The customer told that he had another issue: My antivirus ESES.NOD found three files it considered dangerous two weeks ago. Since they were deleted I get a constant prompt that reads: "The application was unable to start correctly
(0xc0150002). Click OK to close the application". Then the customer granted one time remote access to our technician. 

After getting the remote access, our technician checked the customers computer and found several polymorphic infections that had made unwanted changes in the Microsoft Office starter data registry along with Windows security registry and also had corrupted some of the core system files.

The same thing was conveyed to the customer.  

In addition to that our technician informed the customer that, as the core files of the Microsoft Word starter got corrupted and the registry keys also got corrupted, we could not completely assure that the Word starter 2010 installed in his computer could be fully recovered. Then our technician told the customer that he would try the Maximum effort to get back the Microsoft Word 2010 starter installed in the computer and would surely remove all the infections present in the computer in order to safe guard other applications installed in the computer. Next, our technician informed that as there was no Download available for Microsoft Word starter 2010, the customer needs to contact the Vendor to get back the Microsoft Word starter 2010 in his computer. Then the customer agreed to that. 
 
We offered our system assurance plan to the customer and the customer informed that he wished to fix that issue only. Therefore, we offered two resolutions at $79.99 ($45+$34.99) which was at most economic for anyone. The customer agreed and paid us $79.99. 

Below is the chat transcript:

12:28 AM FIXNOW- Tech 26: As the core files of the Microsoft
Word starter has got corrupted and the registry keys also got corrupted, I
can't completely assure that the Word starter 2010 installed in your computer
can be fully recovered.

12:28 AM Customer: if not, what are my options to use get it
back

12:29 AM FIXNOW- Tech 26: I will try the Maximum effort to get
back the Microsoft Word 2010 starter installed in your computer and I'll surely
remove all the infections present in your computer in order to safe guard other
applications installed in your computer.

12:30 AM Customer: thank you. i'll do my best to see that this doesn't happen again
12:30 AM FIXNOW- Tech 26: You are welcome, as there is no Download available for Microsoft Word starter 2010, you need to contact the Vendor to get back the Microsoft Word starter 2010 in your computer.
12:30 AM FIXNOW- Tech 26: I need to manually isolate the infected registry key, remove the malware, and regenerate the registry value, hence, would require 30-40 minutes to completely fix this issue.
12:30 AM FIXNOW- Tech 26: Will that be okay with you?
12:31 AM Customer: on problem
12:31 AM Customer: no problem
12:31 AM FIXNOW- Tech 26: Robert, we have a nominal charge to fix the current issue.
12:32 AM FIXNOW- Tech 26: However, I would recommend you to go with the Assurance Plan as Optimization is a must to prevent such infections and also the Assurance plan will save you a lot of hassles and a lot of money in the year to come if you sign up now.
12:32 AM Customer: which is?
12:32 AM Customer: what is the charge
-
-
12:46 AM FIXNOW- Tech 26: The nominal charge for fixing the current issue is just $79.99 as it requires some advanced troubleshooting steps to fix the issue completely in your computer.
12:46 AM Customer: okay.
12:46 AM Customer: thank you
12:48 AM Customer: this session only
12:48 AM FIXNOW- Tech 26: Okay, let me open the payment page for $79.99 where you can provide the billing info.
12:49 AM FIXNOW- Tech 26: May I go ahead?
12:49 AM Customer: go


Then the chat was escalated to our senior technician to resolve the issue. Our senior technician tried to repair Microsoft Word Starter but failed. Therefore, technician performed required troubleshooting steps and removed all the virus infections from the customers computer. Then our technician suggested the customer install Oracles Open Office Suite.  This is a free suite of programs that can work with Word, Excel, and PowerPoint.  It is an excellent program developed by trusted company.   The customer agreed and we installed Open Office for his convenience.

However, the customer was not happy with the resolution as he was not satisfied with the appearance of copied web pages contents. We explained that he could adjust these in Open Office, but he could not or would not understand.  It is absolutely UNTRUE that he could not do a print screen function in Open Office!    The customer wanted something for nothing.  He was given that, and he still was not satisfied.  If he wants another copy of the very limited Microsoft Starter program he needs to contact Microsoft.  He also didnt understand that the free Open Office program is more content rich than Microsoft Office Starter.

Then the customer requested for refund. We informed him that we would charge $34.99 for infection removal (which, by industry standards is a HUGE bargain!) and the remaining $45 would be refunded within 3-4 business days, depending on the speed of his banks compliance. The customer at last agreed.

Below is the chat transcript:

1:59 AM MS- L1- Tech 14: Robert, I'm sorry to inform you that I am unable to retrieve the Microsoft Office Starter for you.
2:00 AM MS- L1- Tech 14: The core system files for Microsoft Office Starter has been corrupted by the polymorphic infections in your computer.
2:00 AM Customer: OKay, I have a contract that if the issue cannot be resolved, I receive a full refund of my $79.99 payment for this session.
2:00 AM MS- L1- Tech 14: I have removed the infections, but I'm unable to retrieve Microsoft Office Starter for you.
2:00 AM Customer: thank you
2:01 AM MS- L1- Tech 14: I will go ahead install Open Office for you which has the same functionalities and you can use it without any problem.
2:01 AM MS- L1- Tech 14: Would that be okay with you?
2:02 AM Customer: that's fine, as long as it will open and operate the old "starter" files that i am in the middle of
2:02 AM MS- L1- Tech 14: Sure Robert, you can use all the files using Open Office.
2:02 AM MS- L1- Tech 14: May I go ahead and install Open Office for you now.
2:03 AM Customer: what is the difference between open office and
ms word?
2:03 AM MS- L1- Tech 14: The difference is the appearance of the program. Open Office has almost all the functionalities of Microsoft Word.
2:04 AM MS- L1- Tech 14: Please do not worry, Open Office is a user friendly program and it will be very easy to use.
2:04 AM Customer: will open office be available to me for free for the life of the computer
2:04 AM MS- L1- Tech 14: Yes Robert, it is free and will be available always.
2:04 AM MS- L1- Tech 14: May I go ahead and install Open Office for you now.
2:05 AM Customer: Okay. I accept. thank you
2:51 AM MS- L1- Tech 14: Thank you for being online.
2:51 AM Robert S. Smith: okay
2:51 AM MS- L1- Tech 14: Robert, I have installed Open office for you and it is working as expected. Please have a check and confirm
2:52 AM Robert S. Smith: please stand by for a quick test..........
2:54 AM Robert S. Smith: how do i open a new "word" type document
2:56 AM Robert S. Smith: I'm sorry - this is not compatable. It does not function like word starter. I cannot copy/paste webpages as before, and that is necessary to my work.
2:56 AM MS- L1- Tech 14: Robert please do not worry you can use Open office as like Ms Office.

2:57 AM Robert S. Smith: this is just a text doc - I already have that
2:59 AM MS- L1- Tech 14: Robert you can copy/paste the web page as like Ms word.
3:00 AM Robert S. Smith: already tried - wordstarter reproduces all photos, tables, fonts EXACTLY LIKE THE ORIGINAL WEBPAGES. This is nothing but a text document that destroys all formulation. NOT ACCEPTABLE.
3:00 AM MS- L1- Tech 14: Please stay online.
3:00 AM Robert S. Smith: THANK you - I appreciate your efforts
3:11 AM MS- L1- Tech 14: Robert, I have pasted webpage in Open Office now. Please have a check.
3:11 AM Robert S. Smith: please standby.....
3:14 AM Robert S. Smith: sorry - please show me again how to find a new "word" document
3:14 AM MS- L1- Tech 14: Robert you can use Open office writer to work like MS word.
3:16 AM Robert S. Smith: Disapointing, but possibly okay. LET ME SHOW YOU HOW WORD STARTER copies a webpage
3:17 AM Robert S. Smith: a little better than this, but similar.
3:18 AM MS- L1- Tech 14: Robert, you can use all the features that is in Microsoft Office Starter.
3:18 AM MS- L1- Tech 14: The difference is just the appearance.
3:18 AM MS- L1- Tech 14: Is that okay with you to use Open Office.
3:18 AM Robert S. Smith: Except that the copy/paste is not as correct to original copied documents as it is in word starter.
3:19 AM Robert S. Smith: very close, but not as good. in otherwords: a downgrade.
-
3:26 AM MS- L1- Tech 14: Robert, shall I go ahead and install Microsoft Office Home and Student 2010 trial for you now.
3:26 AM MS- L1- Tech 14: It will be valid for 60 days. You will be able to use the features for the next 60 days.
3:26 AM MS- L1- Tech 14: Would that be okay with you?
3:27 AM Robert S. Smith: I prefer to settle my payment issue first. I am not authorizing anything else until that is taken care of. MS suite is a PURCHASE, that does not fall under "support"
3:27 AM MS- L1- Tech 14: I will help you in installing Microsoft Office Home and Student 2010 Trial for you now.
3:27 AM Robert S. Smith: NO. NOT AUTHORIZELD
3:29 AM Robert S. Smith: I have no problem considering a purchase. I do have a problem with being charged $79.99 for an issue that was not resolved. FIRST THINGS FIRST, please.
3:29 AM MS- L1- Tech 14: Robert, let me inform you that Microsoft Office Home and Student 2010 Trial is a free version. You can use the Microsoft Office Home and Student without any hazzles.
3:29 AM MS- L1- Tech 14: May I go ahead.
3:30 AM Robert S. Smith: For how long?
3:30 AM MS- L1- Tech 14: This trial will be valid for 60 days.
3:31 AM Robert S. Smith: WORDSTARTER WAS FOREVER. Issue is not resolve. I will NOT authorize purchases or limited trials to replace a "lifelong" program. Period.
-
3:35 AM MS- L1- Tech 14: Your computer was infected with many polymorphic infections, which I have removed now.
3:35 AM MS- L1- Tech 14: As these infections have been removed, your computer is safe and secure now.
3:36 AM Robert S. Smith: I agree,and I thank you. But I still do not have a program compatable to what I had. Issue not resolved.
3:37 AM MS- L1- Tech 14: We do have a nominal charge for infections removal.
3:38 AM Robert S. Smith: I have a contract in my files. It states clearly "resolved or no charge.
3:38 AM MS- L1- Tech 14: The nominal charge for infection removal is $34.99, so I will go ahead and initiate a refund for the remaining charge right away.
3:40 AM Robert S. Smith: I accept. On the condition that refund is issued before this session is closed.
3:41 AM MS- L1- Tech 14: Robert Please let em inform you that I will send a request for refund the $45 to your account it will take around 3 to 5 business day to process your request.
3:42 AM Robert S. Smith: I understand. that is fine as long as you verify after making the request that your request "has been" made before we close. Thank you.
3:44 AM MS- L1- Tech 14: Please do not worry I will send a Request for refund of $45 to you now. also I will provide our toll free number you can contact us for further assistance.
3:45 AM Robert S. Smith: thank you. tell me when you have done so, and we can complete the session.
3:45 AM Robert S. Smith: I will wait.
3:45 AM MS- L1- Tech 14: Please do not worry I have send the request to our Billing department you will get back your $45 with in 3-4 business day.
3:46 AM Robert S. Smith: Thank you. Please, give me that toll-free number?
3:47 AM MS- L1- Tech 14: you can get back to us later.
 Please visit http://www.omnitechsupport.com
and click on Live Chat.
You can also contact us at our toll FREE number: 1800-966-9940
3:48 AM MS- L1- Tech 14: May I end the session now?
3:48 AM Robert S. Smith: Thank you. Like I said, I do appreciate all of your work. Have a nice day.
3:48 AM Robert S. Smith: Yes, thank you


As per the customers request, on February 16, 2012 we quickly process a refund of $45 after deducting $34.99 for the service rendered by us. Then we sent a mail and informed the customer about the refund status. On the same day we called the customer but it reached voice mail.

The transaction details of the refund initiated are given below;

Transaction Approved:
------------------------
Auth Code: 300738783
Ref #: 300728760


Afterwards, the customer never contacted us through any source.

In a summary: we clearly mentioned that the Microsoft Word Starter issue might not be resolvable and he needs to contact the Vendor to get back the Microsoft Word starter 2010 in his computer. With the proper understanding, of the issue and its resolution, the customer paid us $79.99. At no point of time and no where our technician assured the customer that $79.99 was for the
Microsoft Word Starter issue resolution.

All the allegations made by this customer are baseless. We neither argued with him nor tricked him to agree anything or to pay us. The Open Office was installed solely after the customers permission and acknowledgment for his convenience. It was never stated that we would charge him for installation of Open Office and we have not charged him for that. Logically and technically, Open Office cannot be the same as Microsoft Word Starter, and that was conveyed to the customer many occasions by our technician. We tried every possibility to make the customer happy and satisfied, being very professional throughout the entire interaction/process.

To prove the allegations are false against us, we have given the chat transcript and anyone can judge where the truth lies and who may be trying to get something for nothing.

Now, after seeing the update for the previous most groundless complaint, this person hasnt left any option for us, but to say that he may have troubles understanding computers. This person initially stated us that he had another issue: My antivirus ESES.NOD found three files it considered dangerous two weeks ago. Since they were deleted I get a constant prompt that reads:
"The application was unable to start correctly (0xc0150002). Click OK to close the application" which clearly could not be caused by our technicians work.

If this person is claiming so then its not acceptable as our technicians worked through remote access and its a very transparent process where the customer can see each and every steps performed by our technicians. 
 
Its not true that every time the customer is right. Who knows how the customer downloaded the Windows updates that made Microsoft Word Starter unusable?  We are also not sure if he was running an authorized version of Microsoft Word Starter, as an unauthorized version could cause all the subsequent issues on his computer. Thats why, in first occasion, we suggested to him that he purchase Microsoft Word Starter from authorized vendor. 
 
After reviewing this complaint, wonder if some people are trying to mislead our potential customers from getting help at the most affordable price. Mr. Smith is free to complaint anywhere, as we can prove that the fair service had been provided for the payment that was made by him.

We are proud of the fact that we have earned and maintain an A+ rating from the Better Business Bureau.
Respond to this report!
What's this?

#2 Author of original report

Update: 02-20-12

AUTHOR: Steve - (United States of America)

On 2/16/2012 I filed a report about a terrible experience with Omnitech Support. This is an update:

The day after Omnitech's support, I began getting a prompt reading "error communicating with kernel".  I waited for a couple of days to see what would happen. Two days later I found that Omnitech's work had PERMANENTLY disabled my Windows firewalls, my expensive anti-virus program, and Heaven knows what else at this point.  The computer is in far worse shape now than before their work on it, and l now I have to take it in to have Windows 7 reloaded. Restoring my programs is going to be a nightmare because I am not a geek, and the cost will certainly be quite high. All I can say is, if you hear the name "Omnitech," run as fast as you can and pray they don't find you.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory