- Report: #968672
Report - Rebuttal - Arbitrate
Complaint Review: Omnitech Support
Omnitech SupportInternet United States of America
Omnitech Support I urge you not to sign up with Omnitech Support. They are a waste of money and will stonewall you if you try and get a refund. Internet
*Consumer Comment: You can Even Trust the BBB anymore. Fraud Alert BBB Scam!
*Author of original report: Dishonest
*UPDATE Employee: We always try to meet our customers needs and expectations. Thats why we have earned and maintained an A+ rating from the Better Business Bureau.
*UPDATE Employee: As we refunded this customer and he agreed for the refund and service cancellation, we sincerely hope this resolves his complaint.
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They did okay for a few months but began missing their scheduled monthly maintenance appointments. During these times I was instructed to leave my computer online and accessible for certain window of time. The following morning I would go to my computer and find an email from them saying their system had failed to include me in the schedule and the problem was now corrected.
I am still not confident they have that issue fixed. I complained each time and was told the problem was resolved. Time after time it turned out it wasn't.
Shortly before the most recent session my hard drive began spinning continously and System Idle Process began running non-stop. After the session it was still happening so I contacted them to resolve the issue.
After 2 hours of the technician messing around with things that had nothing to do with the issue I described he started insinuating the System Idle Process should run continously. I assured him that was very bad information and totally inaccurate.
I went to lunch and when I returned he had started a third party spyware sweeper, one that I had installed on my own, and has disconnected from the help session.
I spent the next several hours being transferred all over the company and being put on hold. At around the 6 hour mark I told them that was all I could take and I just wanted a refund. Roughly 45 minutes later I was asked to hold again. I declined that offer.
I was then told someone would get back to me in the next few days and they would consider my request. My hard drive is still spinning.
This report was posted on Ripoff Report on 11/13/2012 02:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Omnitech-Support/internet/Omnitech-Support-I-urge-you-not-to-sign-up-with-Omnitech-Support-They-are-a-waste-of-mon-968672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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