Omnitech Support Repair didn't work, company refuses to refund as promised Internet
My laptop was having a great deal of trouble booting up, so I figured it was time to contact a technician and that the best place to start would be with the manufacturer - Sony. I reached an Omnitech technician through the link on Sony's support website, and the technician assured me that the problem I was having with my computer was a result of a software issue and that they could fix it.
After being outright told that I would be able to receive a refund if the remote access repair did not fix my problem, I agreed to let them access my computer for a charge of $79.99. I was a bit put off by the fact that there was no troubleshooting, but since I had been guaranteed a refund if they were wrong about what was needed to fix the laptop, I figured I had nothing to lose.
Within 12 hours, my computer would not boot up without several tries again. I spoke with another local technician who told me that he believed the problem was hardware. I called Omnitech to request a refund because the repair had not worked. They refused, telling me that I had confirmed the issue was resolved. What I had said at the time was that it seemed okay, but the problem was that the computer would crash and not boot back up so it was a bit hard to say for sure. I had asked if I could contact them if the problem came back within the next few days. I asked to speak with a supervisor, and was still told that I could not have a refund because I had said that the computer seemed okay.
If they had refunded my money I might have considered using them again in the future, but this has ensured that I will not only never do business with them again, but will avidly advise my social network to stay away as well. I regret ever trusting them.