- Report: #871738
Report - Rebuttal - Arbitrate
Complaint Review: Omnitech Support
Omnitech SupportInternet United States of America
Omnitech Support Repair didn't work, company refuses to refund as promised Internet
*UPDATE Employee: First of all, wed like to thank Ms. Ashley, for taking the time to add the kind words with respect to the professionalism and courtesy of our agents. But we promptly refunded full amount of $79.99.
*Author of original report: Resolved - through Sony?
*Author of original report: Thank you for the note
*Consumer Comment: I have seen this
*Author of original report: Update/Extra Information
After being outright told that I would be able to receive a refund if the remote access repair did not fix my problem, I agreed to let them access my computer for a charge of $79.99. I was a bit put off by the fact that there was no troubleshooting, but since I had been guaranteed a refund if they were wrong about what was needed to fix the laptop, I figured I had nothing to lose.
Within 12 hours, my computer would not boot up without several tries again. I spoke with another local technician who told me that he believed the problem was hardware. I called Omnitech to request a refund because the repair had not worked. They refused, telling me that I had confirmed the issue was resolved. What I had said at the time was that it seemed okay, but the problem was that the computer would crash and not boot back up so it was a bit hard to say for sure. I had asked if I could contact them if the problem came back within the next few days. I asked to speak with a supervisor, and was still told that I could not have a refund because I had said that the computer seemed okay.
If they had refunded my money I might have considered using them again in the future, but this has ensured that I will not only never do business with them again, but will avidly advise my social network to stay away as well. I regret ever trusting them.
This report was posted on Ripoff Report on 04/21/2012 11:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Omnitech-Support/internet/Omnitech-Support-Repair-didnt-work-company-refuses-to-refund-as-promised-Internet-871738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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