- Report: #733556
Report - Rebuttal - Arbitrate
Complaint Review: On Time Moving and Storage
On Time Moving and Storage3520 Agricultural Center Dr. St. Augustine, Fl. St. Augustine, Florida United States of America
On Time Moving and Storage Trad Ravan Moved from Fl. to Pa. There are missing items, damaged and broken items. St. Augustine, Florida
*REBUTTAL Owner of company: The Truth
Delivery was promised in Pa. on April 18, 2011. Our children took that day from work to help us get settled. When the movers didn 't arrive at the promised time, we called and were told that the delivery wouldn't be until the following day. This was a great inconvenience because all of our helpers couldn't get more time off, making it very difficult for us. nd this also cost us an extra night in a hotel. However, the co. did reimburse us for that.
Also, I told the rep. that we wanted to pay with a credit card and was told we could do that, but they would bring papers for us to fill out and sign 3 days ahead, but the movers never brought the papers, so we were forced to get a cashier's check, which our daughter provided, since we didn't have access to a local bank.
As we've unpacked, we find that there are some things missing: kitchen step-stool, metal tool box with tools.
Damaged items: antique rocker with cane seat and back - the cane on the back is broken, bathroom scale damaged and weights can't be moved, the box spring from the bed has a dirty (black) smudge on the edge and the fitted sheet is ripped, a Lenox floor lamp is completely broken apart.
We feel that the furniture must have had some very rough treatment because just about every drawer has been tossed around and the contents very upset and there are important papers missing from the filing cabinet.
This report was posted on Ripoff Report on 05/26/2011 12:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/On-Time-Moving-and-Storage/St-Augustine-Florida-/On-Time-Moving-and-Storage-Trad-Ravan-Moved-from-Fl-to-Pa-There-are-missing-items-dama-733556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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