• Report: #206129

Complaint Review: On-rebate, Tigerdirect.com, Computer Associates

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  • Submitted: Mon, August 14, 2006
  • Updated: Tue, August 15, 2006

  • Reported By:Troy Illinois
On-rebate, Tigerdirect.com, Computer Associates
onrebate.com, tigerdirect.com Internet U.S.A.

On-rebate, Tigerdirect.com, Computer Associates ripoff: deceptive rebate instructions Internet

*Author of original report: Onrebate promptly accepted my rebate

*Author of original report: Onrebate promptly accepted my rebate

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This product was sold deceptively at several different points. Originally I thought I was purchasing an A-data 1gb thumbdrive for $10 ($90 minus an $80 rebate). The original marked up cost of the thumbdrive should have been a tipoff. I assumed I was getting one product and would going through one rebate process.

In reality, what I received was a $67 anti-virus product from Computer Associates (CA) and a $23 thumbdrive. I also did not have to apply for one $80 rebate but for TWO rebates: a $30 rebate and a $50 rebate. I bit my tongue and sat down for an hour of searching, cutting and pasting (the old fashioned way).

In several places the instructions made it clear that to receive the rebate it was necessary to have purchased the two items at the same time. The $30 rebate was clearly marked Computer Associates DVD rebate. I attached the DVD UPC to that form. The $50 rebate was marked Computer Associates and A-data rebate. I attached the A-data UPC to that form. There was no indication on the form I printed that any other UPC was required for the $50 rebate.

I received no notice that my $50 rebate had been rejected, however, I discovered this fact after checking my rebate status on the onrebate.com website. I had provided the "incorrect UPC". After going back to check the rebate form I discovered that an image of the CA DVD UPC with "sample" superimposed over it was pictured on the CA and A-data $50 rebate form. However, WHEN I PRINTED THE REBATE FORM THIS IMAGE DID NOT APPEAR. NOWHERE ELSE ON THE REBATE FORM DID IT STATE WHICH UPC I WAS REQUIRED TO PLACE ON THE FORM ALTHOUGH THE REBATE REQUIRED PURCHASING TWO PRODUCTS. I can only guess that they wanted a COPY of the CA DVD UPC required on the other rebate form.

If a UPC is required for a rebate that involves multiple products, the rebate form should explicitly state which product UPC is required. The correct UPC should not be indicated with an IMAGE superimposed under another image so it does not appear when the rebate is printed. I believe this practice is very deceptive because of the original misrepresentation of the product and rebate offer and because of the unclear instructions of how to claim the rebates.

Jeremy
Troy, Illinois
U.S.A.

This report was posted on Ripoff Report on 08/14/2006 06:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/On-rebate-Tigerdirectcom-Computer-Associates/internet/On-rebate-Tigerdirectcom-Computer-Associates-ripoff-deceptive-rebate-instructions-Inte-206129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Onrebate promptly accepted my rebate

AUTHOR: Jeremy - (U.S.A.)

Dear Onrebate Customer,
Thank you for your email. We have located your rebate registration in our database and our records indicate that your rebate for tracking number xxxxxxxx has been denied, but I will go ahead and approve this rebate for you so it can begin processing. Please let me know if there is anything further that I can assist you with.

Thank you,

Shakeitha L. Redman
Customer Service Advocate
Shakeitha.Redman@onrebate.com
(Fax) 1-888-426-9467
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#2 Author of original report

Onrebate promptly accepted my rebate

AUTHOR: Jeremy - (U.S.A.)

Dear Onrebate Customer,
Thank you for your email. We have located your rebate registration in our database and our records indicate that your rebate for tracking number xxxxxxxx has been denied, but I will go ahead and approve this rebate for you so it can begin processing. Please let me know if there is anything further that I can assist you with.

Thank you,

Shakeitha L. Redman
Customer Service Advocate
Shakeitha.Redman@onrebate.com
(Fax) 1-888-426-9467
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