- Report: #30367
Report - Rebuttal - Arbitrate
Complaint Review: OnLine Detective aka CCBill LTD
OnLine Detective aka CCBill LTD1501 W. 17th St Tempe, Arizona U.S.A.
OnLine Detective aka CCBill LTD ripoff consumer fraud deception Tempe Arizona
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We cancelled the subscription the next day by clicking on the icon and put in the information they requested. We thought nothing else of it because it said that the subscription was cancelled. But, 6 days after we cancelled a charge of $29.95 showed up on our account and we were outraged. We called the Bank and they ask that we complete forms"which we did". And since there was no number to call the merchant we kept searching and calling information until we finally got someone in Tempe, Arizona. They told us that they had not received any cancellation notice and that the charge could not be reversed.
This was an outrage. The people act as if they were not even listening to what we were saying. And kept asking for a cancellation notice. They tried to play stupid on us.
What exactly do we do in a situation such as this? Are do they just get away with it?
This report was posted on Ripoff Report on 09/18/2002 10:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/OnLine-Detective-aka-CCBill-LTD/Tempe-Arizona-85281/OnLine-Detective-aka-CCBill-LTD-ripoff-consumer-fraud-deception-Tempe-Arizona-30367. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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