- Report: #247035
Report - Rebuttal - Arbitrate
Complaint Review: OnLingo, TriClear
OnLingo, TriClearPO Box 1699 Suisun City, California U.S.A.
OnLingo, TriClear I received an email from TriClear, saying I would be receiving an order that I didn't place via email. I immediately emailed back saying I had placed no such order, please cancel. They sent it anyway, along with some OnLingo cd never got an email about them at all!. Customer support hung up on me twice when I tried to find out how these orders were placed. Suisun City California
*UPDATE Employee: TriClear Response To Nan in Seattle, WA.
*UPDATE Employee: contact Customer Service for help
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The TriClear order showed up a few days later, along with a package from OnLingo, which I also didn't order. Nor did I ever receive an email about this order. I looked up OnLingo online and called their customer support, and told them the case. The support woman said I need to call OnLingo's support, and said I had called TriClear. I got totally confused, because I had never called TriClear! Obviously, they were the same company. When I got mad and said I DID call OnLingo, she went all ghetto on me and hung up.
So, I hit redial and called back - and got the same customer support woman! This time, she said I'd reached OnLingo, not TriClear. I explained to her I'd called the same number, and did she know who she worked for or not? When I tried to find out more info, and she would not give me a direct number for a supervisor, I informed her I would be contacting my credit card company to dispute the charges. Here response? "Go ahead, we win all our online disputes."
I couldn't believe it, and said so, saying, "Wow, that's your customer support response?" She said yes, if I was going to threaten her that way, and then hung up on me again.
This report was posted on Ripoff Report on 05/05/2007 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/OnLingo-TriClear/Suisun-City-California-94585/OnLingo-TriClear-I-received-an-email-from-TriClear-saying-I-would-be-receiving-an-order-247035. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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