• Report: #158107

Complaint Review: OnLingo

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  • Submitted: Fri, September 23, 2005
  • Updated: Sat, November 05, 2005

  • Reported By:st albans New York
OnLingo
Onlingo.com San Francisco, California U.S.A.
  • Phone: 800-9496880
  • Web:
  • Category: Language

OnLingo definately a ripoff, don't be fooled by learn Spanish for free CD offer San Francisco California

*UPDATE Employee: Cannot Locate

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I participated in OnLingo learn Spanish for free offer. At first it looks as though all you have to do is pay the $6.95 shipping and processing fee, but this is only a way to get hold of your credit card information so that OnLingo can charge you a unreasonable amount of $59.95(which is nonrefundable once the trial period is up, even if you don't receive any more CDs).

It is unclear what the money is for but you can be sure after the shock settles in that you will be charge $60 monthly and you will receive 1 CD. That is right, 1 CD A MONTH FOR $60. None of this is evident in the offer. the catch, it is buried in the terms and conditions, which many unsuspecting customers will check happily that they have read.

Once you realize your mistake, THERE IS NO REFUND. You can cancel your account but OnLingo will not refund your money. So there goes $60 for nothing. The biggest rip-off if i ever saw one. The rep. sweetly says SO SORRY, BUT YOU SHOULD HAVE READ THE TERMS AND CONDITIONS. OnLingo offers 3 free CDs, but in fact wants you to return 1 CD of your choice before the 10 days. It says you won't be charged if you do so but does not tell you how much you will be charged because it wants to charge you that initial $60 which it will not refund.

It is a little too late but beware of companies like OnLingo who hide important charges in their terms and conditions while it uses deceptive practices to separate unsuspecting customers from their money.

Sharon
st albans, New York
U.S.A.

This report was posted on Ripoff Report on 09/23/2005 01:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/OnLingo/San-Francisco-California/OnLingo-definately-a-ripoff-dont-be-fooled-by-learn-Spanish-for-free-CD-offer-San-Franci-158107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Cannot Locate

AUTHOR: Corri - (U.S.A.)

Dear Sharon:
This is Onlingo Customer Service. We are sorry that you are upset and had problems with our Customer Service. We have both an 800 number and accept in bound emails for Customer Service. We also have a website that you can visit to cancel a subscription which takes less than one minute.
We are unable to locate an account for Sharon, in St. Albans, NY. Was your account possibly placed under another name? We would like to assist you further. Can you please send an email support@onlingo.com, and reference this complaint so that we may locate your account, and respond to your inquiry. We look forward to clearing this matter up.
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