OnLingo Scam/Rip-off! Internet

I was doing some research for my boyfriend who recently got scammed by this company and came across a ripoff report for them by another person and I  wanted to add our experience. He signed up for the free trial because he wanted to start learning some languages.

He decided that he did not want to pursue this trial and tried for weeks to contact this company. They would not answer their phone and apparently that is the only venue in which they will supposedly cancel your account. The trial ending date came and went and he was charged for the CD he had gotten and never opened. 

Still he has tried to contact this company and has never been able to reach them, and a second CD has come in the mail with a second charge to his account. 

He has been forced to approach his bank about challenging the charges. He has been directed to return the CD's to OnLingo and they will supposedly stop charging him and cancel his account or else they will recharge him the money his bank has refunded him. 

From the way it sounds from other people's other experiences with this company, it is likely they will continue charging him anyway. It disappoints me the company is still alive and going even after the report to which i'm responding, which was written in 2007 and it is now 2011.