• Report: #198297

Complaint Review: OnPoint Credit Union

  • Submitted: Mon, June 26, 2006
  • Updated: Mon, June 26, 2006

  • Reported By:Portland Oregon
OnPoint Credit Union
2701 NW Vaughn #800 Portland, Oregon U.S.A.
  • Phone: 503-497-2151
  • Web:
  • Category: Banks

OnPoint Credit Union - Portland Teachers Credit Union ripoff Repossessed Car After Payment Was 5 Days Late Unfair repossessions are common Portland Oregon

*Author of original report: mentioned this post

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After paying $640 per month for 5 years to Portland Teachers Credit Union (now OnPoint) we decided to payout the last $2,000. We spoke with Sandra and explained that our intention was to payoff the car this week.

About 4 years ago we filed a business related bankruptcy and our bankruptcy. We reaffirmed our obligation with PTCS and continued to pay our car payments ontime for 4 years. Last week they repossessed our 1999 Suburban without a call or any indication that it was coming. We were 5 days late on the payment. We called Sandra S. while the tow truck was in our driveway and tried to give her a check by phone or credit card over the phone. She refused, saying they don't take those. My son Joel who works at a local pizza place said his pizza place takes credit cards so it is crazy a bank cannot do it.

She told us, because we had filed a bankruptcy 4 years ago, they have the right to repossess the car at anytime without notice. So we paid them over $40,000 over 5 years. We are five days late on our final payment and they repossessed it. This is so unfair that it hurts to retell the story. We could have walked away from our obligation when I went bankrupt.. but we did not.

They were very, very unfair and unfriendly with us. I will tell everyone I know this story in the hope that OnPoint grows a heart.

Portland, Oregon

This report was posted on Ripoff Report on 06/26/2006 03:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/OnPoint-Credit-Union/Portland-Oregon-97208/OnPoint-Credit-Union-Portland-Teachers-Credit-Union-ripoff-Repossessed-Car-After-Payment-198297. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

mentioned this post

AUTHOR: Mike - (U.S.A.)

I left a message for Sandra at OnPoint Credit Union (Formerly Portland Teachers CU) and mentioned this post along with a restatement on how we were treated.

Incidently, the towing company they used to repossess the car was very professional and kind. They mentioned that OnPoint has a reputation of not working with their "members".

In summary, if you want a credit union that doesn't take credit cards or checks over the phone... repossesses cars if they are 5 days late... and doesn't consider an outstanding 5 year history of value... this is a great company to use.
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