- Report: #170943
Report - Rebuttal - Arbitrate
Complaint Review: OnRebate - TigerDirect
OnRebate - TigerDirectSaxonburg, Pennsylvania U.S.A.
OnRebate & Tiger Direct Rebate Ripoff Dishonest, deceptive, and unreasonable rebate policy Internet
*REBUTTAL Owner of company: Rebate Terms Page.
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from TigerDirect, with the rebates totalling
$70. The orders arrived without rebate information.
I explored the TigerDirect web site, and finally found links to OnRebate.com, and the rebate forms for each product at OnRebate.com TigerDirect included the added instruction that the rebate form had to be completed by a certain date and sent in by Certified Mail in order to ensure that the rebate was honored. I had a checklist from OnRebate to submit the sales order or shipping order, to enclose the original barcode for the product, and to submit the form.
I filled out two separate forms, cut out the bar codes and taped them where indicated, and mailed these in two separate envelopes with copies of the order that I printed off my account with TigerDirect, making sure each was correctly addressed and in the correct envelope. I handcarried and mailed each letter as Certified Mail. I gave all required information concerning name, address, order #, email address, phone number, and so forth.
I hadn't heard anything so I tracked my rebates online. Both were shot down because I did not sign my name somewhere. I filled out two forms, and at no point did I see where my signature was required, nor a warning that if I did not sign that the rebate could or would be refused.
I can't send in another request for rebate, since the postmarked date deadline has past and they will not accept two forms for the same rebate, and besides, they kept my original barcode. Since I did not know that a signature was either sought nor needed on any of the rebate forms, I expect the other rebates to also be refused on this bases.
IF SOMETHING IS NEEDED, that "something" needs to be stressed on the form. In my opinion, OnRebate.com and TigerDirect have conspired to present the most difficult of circumstances for obtaining, processing,and redemption of rebates.
TigerDirect deliberately makes findind and filing the rebate forms near impossible. One must be persistent and knowledgeable enough to find the information on their web site themselves. OnRebate.com goes further by giving you a simple checklist of three items, and printing out a form that you have to first correctly identify by manufacturer and model number, but this information is not consistent with that information provided as part of the order from TigerDirect. It was with great effort that I finally narrowed down which rebate was in fact the one I was entitled to, so that I would print off the right form.
OnRebate does NOT provide any warnings as to probable causes or reasons for their failure to pay off on submitted Rebates. I am very cautious in filling out rebates, but then, as evidenced by other complaints against them that I have since read about, they will use
almost any pretex to deny a request, which is actually an entitlement as part of the sales contract.
I hereby charge that OnRebate.com is engaged in deceitful and unlawful business practices, and that by making use of OnRebate.com as its redemption partner, TigerDirect is equally guilty of conspiracy to defraud the public at large by making numerous offers that involve redemptions that they knowingly expect not to be redeemed, and in fact by not making full disclosure of how to obtain such rebates, that TigerDirect representives knowingly help perpetuate this fraud against their customers.
This report was posted on Ripoff Report on 01/08/2006 12:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/OnRebate-TigerDirect/Saxonburg-Pennsylvania-16056/OnRebate-Tiger-Direct-Rebate-Ripoff-Dishonest-deceptive-and-unreasonable-rebate-policy-170943. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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