• Report: #218263

Complaint Review: OnRebate -TigerDirect

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  • Submitted: Sun, October 29, 2006
  • Updated: Wed, January 24, 2007

  • Reported By:Newtown Connecticut
OnRebate -TigerDirect
OnRebate.com Internet U.S.A.

OnRebate And TigerDirect These companies have found a way to make rebates even more difficult to get. ripoff Internet

*Author of original report: OnRebate.com still sitting on my rebates.

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Recently I bought a refurbished ThinkPad and an ATX power supply from TigerDirect. Both items showed a rebate on Tiger's site which, in the past, was never a problem. Initially, when I saw the OnRebate.com rebate site, I thought this was going to be a more efficient way of getting my rebate. I expected I'd enter my order number and the rebate would be processed. Since OnRebate appears to only do TigerDirect and Global (a related company)this should not have been an issue.

Instead, I found that TigerDirect had found a way to make the rebate process even more cumbersome. You have to enter all the order information, submit it online, wait for and find the reply email, go back to the site, enter the code they sent you and finally print out the rebate form. From that point, it's the same old process.

Besides delaying the process, using OnRebate also gives TigerDirect/Global a way to squeeze you for approximately 10% of your rebate if you opt for receiving your email within a week instead of waiting the usual 6-8 weeks.

I went through all this pain to process the $60 rebate on the ThinkPad but gave up on the $10 rebate for the power supply. I hate to give up the $10 but my time is worth more than that and I take some satisfaction in the fact that after buying thousands of dollars of TigerDirect hardware, they will never see another cent from me. I checked on Overstock and found they had the same ThinkPad on sale for the same NET price (price-rebate) as TigerDirect but with Overstock, there was no need to process a rebate. I've also found other vendors for other equipment that sell for the same or less than TigerDirect but without any rebates.

It's too bad TigerDirect has gone from an honest company that was easy to do business with to one that thinks they can steal from their customers and remain in business. I've already started warning my clients to stay away from Tiger and Global. You may want to do the same.

Newtown, Connecticut

This report was posted on Ripoff Report on 10/29/2006 09:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/OnRebate-TigerDirect/internet/OnRebate-And-TigerDirect-These-companies-have-found-a-way-to-make-rebates-even-more-diffic-218263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

OnRebate.com still sitting on my rebates.

AUTHOR: Al - (U.S.A.)

I submitted two rebate requests on 9/28/06, it's now four months later and I'm still waiting for the rebates which total $70. Nowhere on the OnRebate site is there any link to give you a clue on how to contact anyone at OnRebate about your pending rebate. Clearly they just want to sit on the money as long as they can.

Since OnRebate seems to only process rebates for TigerDirect, I suspect they are in effect the same company. I have stopped doing business with TigerDirect, there are other suppliers out there who are competitive on price without the rebate ripoff.

I have a feeling I still be waiting for this rebate in June. Looks like the next step will be to contact the Attorney General's office.

See you in June.
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